[Resolved] Shine.com — shine.com reg: request to refund of money total of 13740 /- | |||||
Dear Madam/ Sir, On 28/08/2018 i received the call from shine.com executive DHEERAJ OJHA ( email : d.[protected]@shine.com ; phone no: [protected]) and informed me about job service where they will conduct me interview with well know companies, and it cost 3000 INR. once i paid the 3000 INR, he request me to talk to his Sr. Executive SHIVA ( phone no : [protected]) and he will start the process saying with out informing me the total charges. once shiva started the process he asked me to pay 4944 INR once i proceeded with mentioned amount he again asked me to pay 5796 INR saying its a last charge, once again i proceeded with the mentioned amount. and again he asked me to pay 10000 INR. when i denied to pay 10000 and asked him to stop the process and refund the money, he saying he can't refund the amount and asked me to pay 10000 INR or i will loss my total money paid. the above executives of shine.com has not mentioned the total amount even after i request them to tell me the total amount before starting the process. total of Rs.13740 i have payed and now i don't want to proceed further and request you to please stop the process and refund the total amount of 13740 /- on urgent basis. The Shine.com executive names are given below. DHEERAJ OJHA ( email : d.[protected]@shine.com ; phone no: [protected]). SHIVA ( phone no : [protected]). Even i have mail kept to shine.com customer care. but they are not responding me properly and asking me to have oral communication, i request them to have written communication in email, but they are completely stopped responding my emails. the mail communication is very big and cant attach them all, here i am attaching invoice of paid amount for your reference. Was this information helpful? | |||||
Mar 3, 2019 Complaint marked as Resolved Shine.com customer support has been notified about the posted complaint. Verified Support Jan 29, 2019 Shine.com Customer Care's response Dear Sir, Greeting from Shine learning. With reference to your email we would like to update you that we have processed all your service with your consent. This is to bring to your kind notice that your contact detail has already been marked on DND. I am assuring you again that you will not receive any further marketing communication from our end. Our goal is to provide a consistently reliable product and an exemplary level of customer service. Please accept our sincerest apology for any trouble or inconvenience caused to you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future. For any queries, please feel free to contact us [protected] or email us at [protected]@shine.com. Regards Shine Team | |||||
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