[Resolved]  Shine.com — Taken Money but not provided the services as committed

Address:	www.shine.com
Website:	www.shine.com

Mr. Ranveer Pandey from Shine.com have contacted me from ([protected] & [protected] & [protected] ) through [protected]@shine.com and asked to make a payment of 3292 initially for 1year then later he has reduced the price to 3001 with 6months validity and providing commitment to provide a job in a week time and also will increase the validity from 6months to 1 year. This incident has happened 3rdMay2023 and 4thMay2023 is when I am writing this complaint here.

The process explained was that once the payment is done the relationship manager would call and understand the profile and help you in getting your dream job. And no more payment is required.

Later, Once I made the payment, I received a call from the relationship manager (Mr. Rohit -[protected]) to make another payment for getting my verification done through Shine.com and that was about 5192 and when i told i need a time to decide to make another payment the person started showing his character and started saying to make the payment immediately if not this service would not be valid and started saying that 'Appko Job thodi na chahiye', he wasnt ready to give me a space to think on this and nor ready to share the complete process after making this payment.
I have been asking him to let me know the complete process which i need to go through while looking for a job from Shine.com.. He denied to provide the complete info.. On several request he just sent an email with 2 statement and not the entire process and started forcing me to make immediate payment of 5192.
I denied and asked time. I also felt Rohit and Ranveer both were same person by hearing their voice.

Next day I contacted Ranveer and asked to share a refund process since i havent yet completed 24hrs paid for this services and he started to talk rudely and told the money cannot be refunded. We told we may raise a complain but he wasnt bother for that and told 'Hume Darr nahi lagta', he didnt try to solve the problem or guide us a way to close this. I did sent him an email and yet to receive a response from him.

This complain I am writing to explain that they talk very professionally and try to convince that you will get a job. Doesnt do more communication over email and call you multiples time. This Ranveer is been following with me from 2 months hence it created a confident in me to make the payment..

They will provide many reasons to showcase why they are charging you for very step you use their services and ask payment.

They dont use any bad words but they try to provoke you and say some statement to make the payment. Statement Like ' 100% Job assurance', 'One week time to get you onboarded', 'This is a small investments and can get you higher returns', 'You can pause this package once you get a job and later you can activate whenever you have a job needs in future', 'Your profile is strong and getting job is very easy for you', ' your profile needs some improvement hence you may need to pay for this', etc etc but once payment is done.. They do response but start showing their attitude like' This is only our policy and we cant do anything', 'If you wish to continue then fine if not your wish', 'We can only say things orally and will not write over email'. etc etc..

Please BEWARE OF THEM.

Have attached the payment made yesterday 3rdMay2023 and also attached the invoice of 5Kplus which they have asked to make the payment. And all call history details. Also attached the email sent them for refund or cancellation process.