Shine.com — To solve the problem they had taken lot of money

I got a call from shine.com for they told to pay money i had payed 10k after that there is no response from him. i have reported to Ritika executive sales she told she will solve the problem asking me to pay money for bond agreement and to get login id she has taken from some other charges 3 lacks she told we will refund all payments now she is not responding she has given me proof Kg intelent solutions private limited she not answering calls and msgs i lost huge amount