[Resolved] Shine.com — too much untold charges & no refund

narayana1311

Address:

Utterpradesh

(3rd april 2020) shine job portal guys are cheaters, today i was cheated by those guys, i was looking for the job after 2 yrs of proffesional gap, they took me advantage and told me pay 2944 initially for 6 months premium service once i paid that, they asked me to pay 12000 for job and education verification all together 15000 paid and then asked me to pay 10000 for proffesional summary (I denoid to pay this because they not told initially), really it is nonsense and cheating, these are the numbers i got call from [protected] -[protected] (Yadav, relationship manager)-[protected] (Yadav relation ship manager, now they said if i pay proffesional summary then only they will take responsibility on my resume. Then i asked refund they said it is not possible if i told any one. My mail id [protected]@gmail.com my name singaram lakshmi narayana

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May 7, 2020

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

Shine.com Customer Care's response Dear Sir,

We are so sorry to hear that you have disappointed. Customer satisfaction is always a number one priority for us and we completely understand how upset you must feel. We apologize again for any trouble we may have caused you.

After a thorough review of your case and discussion, You raised prime concerns which are as listed below along with our responses:

After the discussion on welcome call dated on 6th April 2020, we hope all your concern has been resolved as the welcome call is an important part and the first interface to interact with our clients to initiate the services.
On the basis of your understanding and verbal consent, we are going to initiate the service on priority.
Furthermore, you are our most valuable customer, therefore; you might get calls from our sales representative proposing any other paid services at an attractive price and it is up to you whether to avail or not.
Thank you for raising this matter and giving us an opportunity to perform even better. If you have any questions or doubts, please do not hesitate to contact us at any time.

Reagrds,
Team Shine