Shiprocket Complaints & Reviews

My order with AWB [protected], which was created on 18 th of October.
The order was first not picked up for 5 days due to which I made several complaints, finally it was picked up and then it wasn't delivered, the shipment was finally marked lost and is was provided a refund in the form of wallet balance, suddenly one day the amount was deducted from my wallet and it said the shipment was found and will be delivered to me, the shipment was then marked delivered on 11th of December, but again I did not receive the shipment, I raised a P.O.D on 15 th of December and was told to wait 8-10 days for POD, I received a call saying that the shipment is lost and we will give your details to the respected team members and have your refund initiated.
the Support executive Ayush who I stayed on call with for more than an hour today told me that the POD was uploaded on 26th of December and that I had to raise another complaint to get my refund, but that was not informed to by anyone and I talked to almost 20-30 of Shiprocket executives regarding this order in the past 3 months, instead they called and said we will refund the amount since the shipment is lost
so far I have talked to too many employees who have given me nothing but excuses for their incompetence
not one of my concerns or queries or even call backs have been answered
to name a few
Tanmay, Mala, Ankur, Anshul, Ayush.
Please provide me a solution as I am tired of complaining . they want me to keep on checking and keep on calling to complaint. I have to wait literally for an hour on call to get in touch with a senior level employee and they also say the same thing and prove to be of no help.

They always delay to pick up my products now they start delay in delivery.. their customer service also worst.. they can't resolve any issues.. their app not updated any information about pick up and delivery.. I lose my customer for their fault..

I haven't received my delivery and the agent who was to deliver it has mentioned product delivered by himself. After calling him he says he's not incharge of delivery don't call him

This complaint is in reference to Consignment no. D83672740 which has not been received by the customer, however the status is showing as delivered. But when we checked the proof of delivery the stamp or signature was nowhere found.. Kindly look into the matter urgently as very crucial document and books were missing. I didn't expected this of service from DTDC/Shiprocket

When I complained - they wrote to me "Dear...

My package AwbSF[protected]kr
Delivery date was 19/12/2021 and now it's 31/12/2021 and my package is still not received yet, I have no updates available about my package.

Rong product and refund my money.

Preeti Aralikatti
At/Pt:Sampgaon
Tq:Bailahongal
Dt:Belagavi

Okay, this is the second time I'm making an complaint against the delivery.
The package was shipped and reached at TRV_Thiruvananthapuram hub on 7 December 2021 and still not delivered.
On the previous sunday that is on 19/12/2021, it was out of delivery and not delivered yet.
On Sunday evening, they called me and said the package will be delivered the next morning and still waiting for the package. Please look into the matter and make the delivery ASAP.

My Reverse Pickup Not Done. Fake Update About Package.

Its device charginge very low its eni time swich off thats wise be change and replcement Anether i chargigu boat rocker

I've been calling incessantly every day to your customer support helpline to get a grip on the situation. And every day a new customer support executive assures me that the issue has been escalated and the pick up would be done that day. But now it has been an entire week and there has been no progress.
I haven't been given a reason for the delay or a definitive timeline for some action to take place.

Shiprocket Support is the worst they close the ticket based on the feedback from their service providers. They don't hear it conform the updates from the consignee or consigner.

The service providers just make fake attempts about the delivery and then mark it as RTO to get paid again. No attempt is paid and I have been calling the support for 6-7 days but no proper updates have been provided.

They charge me Twice 1 for sending the parcel and 2nd for RTO, without delivering it and its 2nd time happen with me

I was sent a cancelled order by mistake and the seller asked me not to accept the parcel, so that it will go back to the seller and I get my refund. I was away from home and my family asked the delivery boy to take it back and return it. He said he will take it tomorrow and forced it upon them. And now, he has marked it as delivered. I haven't even shared the OTP with him. Now, this is sending wrong message to the seller. I request you to take proper action so that he will collect it promptly as early as possible and avoid such occurences in future.

My wallet is in 18k negative and got 7 new dispute for 15k, 7k and 8k they have charged me insane amount

Hi

I'm writing this to inform you that I've registered a complaint at consumer court for not delivering my product after following up so much and instructing to provide my number to the delivery person so that he could reach me out.
Now my payment being concern I would expect my refund at the earliest.
Any assistance would be greatly appreciated.

My parcel was delivered due to discrepancies in the payment. I tried to reach out to the customer care but no response.

Order ID[protected]
Order Placed On03rd Dec 2021
Tracking ID
[protected]
Activity : Pending - Office/Institute closed
Location : Bengaluru_Agrahara_DC (Karnataka)
11 DEC
03:18 PM
Activity : Pending - Consignee Unavailable
Location : Bengaluru_Agrahara_DC (Karnataka)
10 DEC
07:02 PM
Activity : Dispatched - Out for delivery
Location : Bengaluru_Agrahara_DC...

I ordered an article on 2 Dec and the seller shipped the order with shiprocket, but as I was assured that it will be delivered on 11th Dec so I paid them the money (the product was sold through amazon) but still I didn't get it, when I tracked it found that the product was in Gurugram at the date of delivery and said to be delivered on 15th Dec. AWB- [protected]

Product was sold through New Baba Sales and Services or Baba Corp.

We have book a courier from noida to banglour, its going 45 days but till its not deliver at address . Awb no. Is[protected] we need it refund on urgent basis .

The delivery man called me and told me he was near my location and would make the delivery. I also sent him my location on whatsapp for his convenience. Just few minutes after I received a message saying " the delivery partner couldn't contact me & I was unreachable " whereas we just talked over the phone. Then after a few minutes I called and he told me his scooter broke down. I said okay and I was even willing to go to the place where he was as it was near my house. When I called him & asked him where he was he told me "I came home cause I am sick." When I asked him why did he just tell me his scooter broke down and then suddenly he's at home. He told me its none of my business and if I want my parcel I have to go to the office and take it. He even told me, " Go, go and complain" like woww. What am I even supposed to say. Is it my parcel or his? The tone of his voice and his attitude was veryy disgusting. I am just writing this down here cause he wanted me to complain. So, this is how shiprocket delivery partners treat their customers. Neverrrr do anything with shiprocket its a hugeee mistake.