Shiprocket Complaints & Reviews

This complaint is in reference to Consignment no. D83672740 which has not been received by the customer, however the status is showing as delivered. But when we checked the proof of delivery the stamp or signature was nowhere found.. Kindly look into the matter urgently as very crucial document and books were missing. I didn't expected this of service from DTDC/Shiprocket

When I complained - they wrote to me "Dear...

My package AwbSF[protected]kr
Delivery date was 19/12/2021 and now it's 31/12/2021 and my package is still not received yet, I have no updates available about my package.

Rong product and refund my money.

Preeti Aralikatti
At/Pt:Sampgaon
Tq:Bailahongal
Dt:Belagavi

Okay, this is the second time I'm making an complaint against the delivery.
The package was shipped and reached at TRV_Thiruvananthapuram hub on 7 December 2021 and still not delivered.
On the previous sunday that is on 19/12/2021, it was out of delivery and not delivered yet.
On Sunday evening, they called me and said the package will be delivered the next morning and still waiting for the package. Please look into the matter and make the delivery ASAP.

My Reverse Pickup Not Done. Fake Update About Package.

Its device charginge very low its eni time swich off thats wise be change and replcement Anether i chargigu boat rocker

I've been calling incessantly every day to your customer support helpline to get a grip on the situation. And every day a new customer support executive assures me that the issue has been escalated and the pick up would be done that day. But now it has been an entire week and there has been no progress.
I haven't been given a reason for the delay or a definitive timeline for some action to take place.

Shiprocket Support is the worst they close the ticket based on the feedback from their service providers. They don't hear it conform the updates from the consignee or consigner.

The service providers just make fake attempts about the delivery and then mark it as RTO to get paid again. No attempt is paid and I have been calling the support for 6-7 days but no proper updates have been provided.

They charge me Twice 1 for sending the parcel and 2nd for RTO, without delivering it and its 2nd time happen with me

I was sent a cancelled order by mistake and the seller asked me not to accept the parcel, so that it will go back to the seller and I get my refund. I was away from home and my family asked the delivery boy to take it back and return it. He said he will take it tomorrow and forced it upon them. And now, he has marked it as delivered. I haven't even shared the OTP with him. Now, this is sending wrong message to the seller. I request you to take proper action so that he will collect it promptly as early as possible and avoid such occurences in future.

My wallet is in 18k negative and got 7 new dispute for 15k, 7k and 8k they have charged me insane amount

Hi

I'm writing this to inform you that I've registered a complaint at consumer court for not delivering my product after following up so much and instructing to provide my number to the delivery person so that he could reach me out.
Now my payment being concern I would expect my refund at the earliest.
Any assistance would be greatly appreciated.

My parcel was delivered due to discrepancies in the payment. I tried to reach out to the customer care but no response.

Order ID[protected]
Order Placed On03rd Dec 2021
Tracking ID
[protected]
Activity : Pending - Office/Institute closed
Location : Bengaluru_Agrahara_DC (Karnataka)
11 DEC
03:18 PM
Activity : Pending - Consignee Unavailable
Location : Bengaluru_Agrahara_DC (Karnataka)
10 DEC
07:02 PM
Activity : Dispatched - Out for delivery
Location : Bengaluru_Agrahara_DC...

I ordered an article on 2 Dec and the seller shipped the order with shiprocket, but as I was assured that it will be delivered on 11th Dec so I paid them the money (the product was sold through amazon) but still I didn't get it, when I tracked it found that the product was in Gurugram at the date of delivery and said to be delivered on 15th Dec. AWB- [protected]

Product was sold through New Baba Sales and Services or Baba Corp.

We have book a courier from noida to banglour, its going 45 days but till its not deliver at address . Awb no. Is[protected] we need it refund on urgent basis .

The delivery man called me and told me he was near my location and would make the delivery. I also sent him my location on whatsapp for his convenience. Just few minutes after I received a message saying " the delivery partner couldn't contact me & I was unreachable " whereas we just talked over the phone. Then after a few minutes I called and he told me his scooter broke down. I said okay and I was even willing to go to the place where he was as it was near my house. When I called him & asked him where he was he told me "I came home cause I am sick." When I asked him why did he just tell me his scooter broke down and then suddenly he's at home. He told me its none of my business and if I want my parcel I have to go to the office and take it. He even told me, " Go, go and complain" like woww. What am I even supposed to say. Is it my parcel or his? The tone of his voice and his attitude was veryy disgusting. I am just writing this down here cause he wanted me to complain. So, this is how shiprocket delivery partners treat their customers. Neverrrr do anything with shiprocket its a hugeee mistake.

I am writing this to bring into notice that a parcel booked with Shiprocket, under AWB no. : [protected], carrier: Ecom Express, is now officially misplaced.

Shipment booked FROM : Siliguri, West Bengal, 734001 TO : Morena, Madhya Pradesh, 476001

Since almost a month, my parcel remains undelivered and the whereabouts of the parcel is unknown to me. Despite raising numerous complaints with shiprocket, they have failed to resolve my query and have abruptly closed my case without a resolution. (Screenshot attached)

The shipment was "marked" as delivered yesterday, 15th November(screenshot attached), but their panel shows that it was delivered on 26th October. ( Of which I have attached the proof that even after 26th the parcel wasn't delivered and still is not delivered till date, 30th November). While requesting to raise a POD, I got an answer that I "should have" raised it within 7 days of delivery. Which is completely absurd as the shipment was marked as delivered on 15th November itself. (Screenshot attached).
So, please tell me how should I travel back in time to raise a POD ?

Also, I have been using shiprocket for a while now, and I have not seen a parcel getting delivered without it being scanned as "reached destination/out for delivery". Which in this case was stuck in gwalior since 13th of october and was marked as RTO on 26th October. ( Screenshot attached )

While tracking the AWB number on the courier's ( Ecom express ) site, it still shows that the parcel is in their delivery center. ( Screenshot attached ). So how could Shiprocket mark it as "delivered" on their own ?

The only thing that I could "assume" from all this is that my parcel has been lost and Shiprocket is not wanting to give me my money or my parcel back. They want to get away with it by giving me senseless excuses when the proof is right in front o[censored]s.

Despite being a loyal customer and being patient with all their one line answers like " Please wait for 24-48hours" this is what I get ! An abruptly closed case without a solid answer/resolution.

Shiprocket has now folded hands and has told me that they won't be able to help me in this as the parcel is aparently "Delivered" on their app/website panel. I need someone to look into this case closely as I have been scammed.

Send my product to the earliest possible date...ur worst possible company to date, no response at all..

This is with respect to AWB[protected]. The shipment status shows as damaged, however there is no guarantee that this is actually damaged, while speaking with the customer care, I understand that they will not be able to provide a proof of damage. This sounds suspicious as the shipment can be stolen and flagged as Damaged and later flagged it as Disposed off. Shiprocket services have been very disappointing.