Shiprocket Complaints & Reviews

Hi Team,
For the last 3 days, I get calls from one of the delivery persons named Uttam Karmakar, whenever I receive the call Either he mutes or puts me on hold for a long time. I have called customer care as well, but no help has been provided yet. For reference, I am attaching all the related details here. Even have attached the call recording as well. Request you to take immediate action against it & kindly do the needful ASAP.

I am just fed up with the pick service. Bad experience.

Tracking number -[protected]

Order ID[protected]

Huge scam company, fraud..my product is not yet delivered from 1 month.. always cook an excuse.

Tracking ID- [protected]
Its been more than 6 days I am expecting my parcel at my place. Is this the kind of service you people deliver, I mean you are disrespecting your own customers. You should be responsible enough to take that responsibility and deliver that parcel on time.

I want that parcel anyhow maximum by tomorrow i.e. on 24 nov, 2021

I haven't receive my product yet . It has to be delivered on 20 nov but today is 23 nov 2021

Hi,

BrowserStack Inc. has arranged a Diwali gift for the employees but I did not receive the gift yet. When I contacted Ecom Express customer care, they mentioned that they have not received the package from Shiprocket.

Can you please check the status and do the needful?

I sent parcel to my customer via ecom express on shiprocket platform on 31st october and it was supposed to be delivered on 6th november.
after picking up the parcel, they changed delivery date to 11th november.
Then i complained on shiprocket platform and escalated delivery and they showed date of 11th november.
on 11th november again they failed to deliver the parcel and when i called shiprocket customer care, they said to wait for 24-48hours
I again called after 24 hours and they again said we will deliver it within 24 hours.
on 13th, i again called shiprocket customer care and they again told me to wait for 24-48 hours. then i also called ecom express customer care and they are also not giving any information and told me to wait till 16th november.

after waiting till 17th november, again today on 19th november i called both shiprocket and ecom express and today also they are telling me that please wait for 24-48hours.

both the companies are playing with my parcel like a football and not giving any solid information that where my parcel is and when it will reach. they just say wait for 24 hours. they are also not giving any delivery dates now.

AWB no.[protected]

I made a shipment through shiprocket panel on 31st October and still they haven't delivered the parcel everytime I call they just say wait for 24-48 hrs it's height now and they don't behave properly....

I sent parcel to my customer via ecom express on shiprocket platform on 29th october and it was supposed to be delivered on 3rd november.
after picking up the parcel, they changed delivery date to 5th november.
on 5th november they changed delivery date to 6th november.
Then i complained on shiprocket platform and escalated delivery and they showed date of 11th november.
on 11th november again they failed to deliver the parcel and when i called shiprocket customer care, they said to wait for 24 hours.
I again called after 24 hours and they again said we will deliver it within 24 hours.
on 13th, i again called shiprocket customer care and they again told me to wait for 24 hours. then i also called ecom express customer care and they are also not giving any information and told me to wait till 16th november.

after waiting till 16th november, again today on 17th november i called both shiprocket and ecom express and today also they are telling me that please wait for 24 hours.

both the companies are playing with my parcel like a football and not giving any solid information that where my parcel is and when it will reach. they just say wait for 24 hours. they are also not giving any delivery dates now.

AWB number :[protected]

All the screenshots of follow up with shiprocket is attached here for reference.

https://drive.google.com/file/d/1O1IiOA-3HxMrJMjwZPbQwtzrNlktG4m-/view?usp=shari...⇄

https://drive.google.com/file/d/1_MR5VWItnmYytQh5XoaA9NEWPLQxmsAU/view?usp=shari...⇄

https://drive.google.com/file/d/1_MR5VWItnmYytQh5XoaA9NEWPLQxmsAU/view?usp=shari...⇄

https://drive.google.com/file/d/1gxMCqOg5gZ21sGz6TwGbAbTKwsdrlQGg/view?usp=shari...⇄

https://drive.google.com/file/d/15T0N8BtgYV1fTGMSzY8EEQgpR5TmwNZQ/view?usp=shari...⇄

https://drive.google.com/file/d/1cEjtRLuy0IP6l6UPJgizxsqYaYFN0Ei5/view?usp=shari...⇄

Barasat

Order details:
Order ID [protected]
Order Placed On17th Oct 2021
Tracking ID
D83581302
This order shows 12 days late and also shows “Misrouted” . Please help me receive my order soon....

Its over weeks count delayed but delivery person or company even enquired yet also no mentioned on SMS I called but not get any answer about delivery yet .
[protected] this is no mentioned as tracking but no sign of delivery confirmation yet.

Firstly i ordered from brand hawtlash and the delivery partner didnt deliver.. he didnt even call once or came at home and due to this the order got cancelled
Then i again placed the order and i was waiting today that order will be delivered but again when i tracked it was written consignee unavailable
I called the delivry person that u didnt even came still you are saying this
He said he ll come in evening but then he stopped answering my calls and when i called from another number he picked and hearing the voice he disconnected
This is highly unaccepatble

+[protected] This is his number
Very rude an[censored]naccepatble behaviour

I have not received my product against AW [protected] due to negligency of the said courier service. They have sent a message that customer is not reachable but I have not received any call from them after that I have called one employee of the xpress bees his name is not known to me but his number is [protected] he is assuring me the delivery of the product but now he is not picking up my call and now the product is showing as RTO..Xpress internationally did this. This type of service not at all acceptable from a courier company. Regards, Debadrita Ghosh [protected]/[protected]

My parcel haven't been picked up yet by KARTROCKETSMALL and it has been like 10 days of order. I have sent like 5 mails now and no results. Please pick up my parcel and ship it to me safely.
AWB no: [protected]

As a small business owner, I have been shipping my orders via various shipments (Ecom Express, Delhivery, Xpressbees) under the parent company ShipRocket. I didn't have any problem this far, but surprisingly Ecom Express has raised certain false weight discrepancies against me one by one.

In the case of (Order id:[protected], AWB Number [protected]), the package weight is .496kg but I was charged for 1kg (which I gladly paid). So I already paid for an extra .504kg. But ShipRocket deducted 53 rupees more claiming that I didn't pay for .504kg which is only possible if the package weight was 1.504 kg (which isn't the case).

In the case of (Order id:[protected], AWB Number [protected]), the package weight is .403kg but I was charged for 1kg (which I gladly paid). So I already paid for an extra .597kg. But ShipRocket deducted 53 rupees more claiming that I didn't pay for .597kg which is only possible if the package weight was 1.597 kg (which isn't the case).

In the case of (Order id:[protected], AWB Number [protected]), the package weight is .496kg but I was charged for 1.5kg (which I gladly paid). So I already paid for an extra 1.004kg. But ShipRocket deducted 106 rupees more claiming that I didn't pay for 1.004kg which is only possible if the package weight was 2.5004 kg(which isn't the case).

As I didn't notice the mail regarding these discrepancies, 212(106+53+53) rupees was deducted from my ShipRocket wallet in the name of Auto acceptance of those claims which I didn't notice. When I contacted ShipRocket customer care, the executives were unable to help me even after I provided them with logical explanations regarding this basic math. They kept me asking for pictures of these parcels and I was unable to provide them because these are orders that had been already shipped by me, received by the customer and opened by them as well.

Not only that, Ecom Express has already raised 4 other false claims (Order ids:[protected],[protected],[protected],[protected] of the same kind which I, fortunately, noticed and didn't accept. When I contacted ShipRocket customer care regarding this, the same picture as proof talk started from their side.

I am attaching screenshots from the app to sustain the validity of my words.

I kindly request you to take the necessary steps to ensure that I get back my 212 rupees and I also request you to take legal steps against ShipRocket and Ecom Express so that they can't harass small business owners like me in the name of company policies.

Thank you.

Delhivery AWB[protected] shipped from Gaya to Pune via shiprocket has been untraceable since 20th October. There is improper response from both shiprocket and delhivery, everytime I escalate, they say it is untraceable and ask me to check back after 7 days. It is a big box of nearly 30x30x50cm, not sure how such a big box becomes untraceable.

This is highly unprofessional behavior. Requesting a resolution for the same....

I want to file a case against Shiprocket for cheating me as a consumer. I had returns pending with Shiprocket that were supposed to be delivered to my place. Unfortunately, I was not at my place that day and a guy from shiprocket called me regarding the returns. I was driving at that time so I called my wife to receive those parcels. That delivery guy asked my wife to sign on that paper and made her sign on 7 deliveries while he just delivered four of them. I have stopped all types of Business with Shiprocket now and request all new Entrepreneurs to stop doing business with Shiprocket. Below are the AWB numbers that I have not received. When I called these guys they told me that the time duration of the Complaint is over and nothing can be done now. AWB - [protected], [protected], [protected] Please do what needs to be done here. Provide a appropriate resolution for this.

The delivery man for parcel delivery is very unprofessional. He searches for every excuse not to deliver the parcel and return it back to sender

I ordered with shiprocket on 14th october 2021 but still not received it
Contact their customer care they are saying contact your seller, I contacted him he said they are saying me that it will be delivered tomorrow although they were trying to escape from this issue my product is still stuck and I cant cancel my order too and when tracking the order they saying no data available

A parcel was booked on 7th October 2021 vide booking CN No. :[protected], for which they charged me 550/- for 10 kgs (₹55/kg), and promised to deliver within 5-7 days. But it's over 19 days and I am tet to receive the same. Every time they keep in changing the delivery date since last 12 days & there is no response from the company.