Shiprocket Complaints & Reviews

A parcel was booked on 7th October 2021 vide booking CN No. :[protected], for which they charged me 550/- for 10 kgs (₹55/kg), and promised to deliver within 5-7 days. But it's over 19 days and I am tet to receive the same. Every time they keep in changing the delivery date since last 12 days & there is no response from the company.

Shiprocket company which is very bad and fraudulent
I ordered clothes for my childBut apart from my child's clothes, I found a girl's top in it, Which is not my work, my whole day went to call their company but no answer was given. Now all I want is to get my money back,

Sir I have done rs.1200 payment for shiprocket for wrong item on 21/10/2021 at 09:03:47 am so please refund my money
MATTAPARTHI UMALAKSHMI
Mobile: [protected]
A/c: [protected]
SBI Bank, PBB nandyal

The thing that i had ordered has not come . wrong prouduct. got it wrong . i had ordered Kitkat Senses Milk Chocolate 120gm (Pack Of 3) and got heinz beanz

I was ship 2 shipments from Shiprocket by Ecom Express on 10th October 2021distance of 20Km. Today is 20th October, My 2 shipments are not delivered and lying on the same hub. I was called several times to the customer support but they don't even know how these shipments are not attempting the delivery. Every time ShipRocket charging for fake RTO and delivery attempt as forward and reverse shipping charges from all the customers.

I have placed one order #[protected] in shiprocket to deliver a parcel to customer on 8th oct'21. On 16th Oct, i can see status of order is Out for delivery . All of a sudden on 16th Oct evening i can see the status is order undelivered and NDR raised(1st attempt), and suddenly RTO initiated.
I checked with customer, shadowfax surface didn't attempt any delivery, no phone call received by customer and they updtae status as Customer refused . Whereas shadowfax surface BOT send message to customer in whatsapp that if they want that product or not and my customer already send acceptance message and BOT send message that item will be deliver on next working day.
But suddenly RTO initiated status updated by shiprocket.
Fake status are being updated shiprocket day by day and charging high RTO charges and delivery charges eventhough not delivered the product .
Shadowfax surface AWB: # SF[protected]KR
Contact no : +91-[protected]

SHIPROCKET IS NOT DELIVERING PRODUCTS EVEN AFTER FOLLOWING UP SO MANY TIMES. THEY HAVE REPLIED IN SUCH A WAY THAT THEY ARE SO CLEAN. LAST UPDATE HAPPENED ON 8TH OCT SAYING THAT THE ADDRESS IS INCORRECT, WHCIH IS FAKE UPDATE. NO ACTION TAKEN THEIR AFTER. THE PICK UP AND DELIVRY LOCATION MAXIMUM WITHIN 80 KMs INSIDE THE SAME CITY. NO DELIVERY ATTEMPT WAS DONE SECOND TIME. SHIPROCKET IS NOT READY TO COMPENSATE AS WELL.

BELOW IS THE REPLY FROM SHIPROCKET AFTER 15 DAYS:-
"For the shipment against the AWB number- [protected], unfortunately, it is undelivered due to the reason- "Wrong Address". We have checked that your case is already escalated to the respective team to re-attempt the delivery of the shipment as it is undelivered due to fake remarks from the courier's end."-------SHIPROCKET

AWB [protected] (Parcel from O kinnaur) was shipped on 3.10.2021
Shiprocket send me a message ' It will reach you by 7.10.2021'
On 12.10. 2021 they said that it will reach you by 15.10.2021. Till up to date it has not reach me. It says that I have changed my address which is completely false. How and why should I chage my permanent home address. The parcel contains perishable items. In case there is damage to my articles due to delay in shipment you will be responsible.
Take the matter urgently.

I requested for picked up my personal docs on shiprocket with Ecom Express Pvt Ltd courier but from 15 days till now not get my parcel and it's pickup completed on 5th Oct 2k21 but shiprocket not giving me any information and not solving my problem in this regards. My AWB number for Ecom Express Pvt Ltd courier is [protected]. So please help me in this problem.

Dear Sir,
It has been 16 days my package has not been delivered neither returned.
I have done so many complaints and calls to call centres still they are not taking any action regarding the same.
I have beared the losses of minimum Rs5000/- just because of their poor services. I had to go their any deliver the goods of the client as it was her marriage on that day.
Shiprocket is just giving fake remarks of delivery attempt. They are not even telling where my parcel is..
Please look into the matter and do the needful.
Tracking AWB no for the packages are:
[protected]
[protected]

Parcel given to wrong person by courier boy .BOAT Rockerz 235 V2 Black not received to me.

Booking Date 04.10.2021 Order I'd is 885818 and tracking number [protected].Delay by more days not informed me no customer care number.Please delivery asap otherwise I complaint consumer court against you.

Unable to track my order

Hi Sir,

Please be informed that Iam receiving a fraudulent parcel with COD .
Yesterday(11th October 2021) I received a parcel with COD of Rs 945, but as soon as I opened the package the parcel was a fraud order which none of my family ordered. I have attached the transaction details of the same. I have also attached the message of the fraud orders that are being shipped to my place(One of which I haven't received).br...

Instead of going with Shiprocket we go with Single Vendor because we are waiting for 5 days for order pickup but still they are not responding properly, this really affects the business. This is a waste of time and money with the Shiprocket service.

This is in regard to courier with AWB number - [protected] which was sent on 14/07/2021 from Patna to Karnataka. The shipment was RTO initiated on 27/07/2021 but it was not delivered to me and i got message that the receiver was not available which is wrong as i didn't got any call. The shipment was then delivered to Gurgaon and i was asked to create a return from Gurgaon to Patna. I initiated the return (AWB number[protected] on...

I ordered Boat headphones.
And on 8 th Oct I received message of delivery but I haven't received my product.

I ordered sony ear buds combo pack but delivered boat damage headphones and I can't return this product

I have shipped one order through Shiprocket by Ecom Express Courier partner AWB - .[protected].The delivery boy fake remarks everytime while delivering that address was incorrect and not make a single call to customer to verify address however address was correct and he was just giving fake remarks. I registered a complaint against this in Shiprocket customer care and they did nothing... I reach out Sr. Executive ( Ankur, Sharik, Shahid ), Floor manager ( Swati), Sr. manager Arvindan ( I don't know the exact spelling). So, Mr. Arvindan (Sr. manager) make the commitment that shipment will be marked as lost and order amount will be refunded in Shiprocket wallet. After his commitment I refunded the order amount to my customer and sent new product because previous one will be refunded to me. But after few hour Mr. Arvindan (Sr. Manager) called me and confirmed they will not refund my amount and disconnect the call. They fooled me. I tried hard to connect with him or his manager to register my complaint against him but he is like a Tughlaq. He gives order to entire staff that call should not be transferred to him again.
I believe he's the co - founder of company . He don't scared on the anything. Mr. Saahil goel and Mr. Vishesh Khurana you are nothing... Mr. Arvindan is the owner Shiprocket... He can do whatever he want.

Hi,

I ordered a neck pendant from Lavastra, it was supposed to be delivered to me by oct 3 . But I got a message in oct 3 stating my product is delivered but it wasn't . Ig everything is a scam : )