Shiprocket Complaints & Reviews

I booked a shipment from shiprocket and choose delhivery as a couier agent, they do not deliver my consignment, from past 10 days, Soukya road banglore warehouse of delhivery keep my consignments with no reasons .I have made prepaid payment online, still they are not delivering any of my consignment and used to write false reasons on tracking sheet that consumer is not contact able but my both number are in working conditions they are working even in low network area too, please help

I have a single shiprocket account. They are saying I have multiple accounts and not providing any information customer care is pathetic and very rude.
I used Cod delivery my amount got stuck 1750 and in walet 189. They are not giving any resolution. I am fed up of this.

Shiprocket is fraud company as i was a prepaid customer of shiprocket they given me offer to ship my parcels to whole india @ 40 rs and for cod it was 100. So i started shipping on cod but they are not releasing my cod remittance amount its been more than 3 months.
Now what they have done is they over charged my parcels if a parcel cost 40 they charged 200 for that now not releasing my funds . They have my 95000 rs as cod remittance

I am a small business with small profit margins. Shiprocket periodically hits us with baseless weight discrepancies strangely only occurring with one courier XPRESSBEES. In one case, a necklace weight 50grams was charged the amount of a 2kg parcel. To counter this weight discrepancy, our wallet amount and COD remittances are kept on hold, hampering my ability to ship continuously and customer service seriously. Shiprocket, I have never faced any weight issues from any other shipping company except xpressbees, which is truly. In this particular case, the weight discrepancies are from 6th of November, and I am writing this on 18th December. Obviously since i ship a hundred parcels a month, i dont have the image of the length, breadth, height and label from a month ago. which means i have to accept these baseless charges and cut into our already small profit. Obviously i will never ship with them again, but its a shame that this nightmare of a logistics company is ruining so many small income sources for individuals like me.

Dear team, I have enrolled for the Advanced Plan of Shiprocket for the international shipment and contact them regarding international shipment activation for at least 2 months but they didn't activate my account and not providing a refund for the plan that I didn't use. So take any proper action and if you required proof I have all the mail proof and I also asked for arranging a callback but they never respond to this.

I dispatched a courier on 17 Aug 2020 for 1049/- from delhi to gurgaon. They took Rs.96 as courier charges. They took 3.5 weeks to get my courier delivered, from delhi to gurgaon. Due to super late delivery customer rejected the courier, and ordered item from else where. After that RTO was scheduled to intiate. Its been more than 5 months, i Haven't got any refund, nor got my RTO delivered. i have called more than 30 times in 5.5 months, shiprocket has failed to provide me any solution. They have mentally tortured and harassed me for 5.5 months.
for same problem they have created more than 8 ticket no., and still no solution. for every ticket created, they treat my issue as a fresh case, fact is my case isn't new its 5.5 months old.
I got end no. of email from shiprocket, that they will either call me, and provide me solution in 48 hours, but its been 5.5 months, no one ever called me, nor provided any meaningful email. I dropped them email for same matter twice, still got no solution. They have mentally tortured me to an extent, that every-time i call them, i have headache for whole day.
Till date i have learned, they way there customer speak, what all the have been trained to say, that is NOTHING.
i m into tears, how can a company harass and mentally torture to a customer to this extent.
I did a crime by ever opting shiprocket, and sending my courier through that.
Please someone help me!

I am a garments seller based in Kolkata, my company name is SUNSHINE TRENDS, I have been using SHIPROCKET to courier items all over W.B & India. But since 15th October my office was closed as several staffs and myself were diagonised with Covid-19 so I have to close my office. But on 7 Dec I started my business and logged into my Shiprocket A/c and to my surprise Rs. 2400/- was deducted in the name of weight disperancies on several counts without any concent and/or approval.
when talked with Shiprocket customercare they told me they sent me mail in my business mail account regarding the same, which I was unable to see as I was in home quratine.
Therefore under this pandenic situation Shiprocket took the advantage of a dormant A/c which is not accesed dor more than 50 days and has a substantial wallet balance deducted money of around Rs. 2400/- without any intimation or concent.
Its a classic case of online fraud when the customer is not reachable or dormant business A/c they wait for such opportunity to take advantage of the situation to rob them, this is absurd and the most unfortunate thing they are taking such steps in the backdrop of a pandemic.

Delhivery AWB :[protected] and[protected] are RTO parcels. Not delivered to origin and they marked delivered. Also not providing POD.

I have place a order, payment has done but no conformation received from thestockcut. ORDER ID is 349144

I m very dissappointed with shiprockrt as my complaint was not taken seriously. and not investigated properly. my 2 pakets were changed and delivered to customer after changing inside content in sealed courier bag with changed shipping label. i complained about this and given all image proofs what i sent what buyer received, its clearly showing packets were changed and shipping label is also different

the support service excecutive saying its delivered in intact condition but there is no proofs for that. if it was in intact condition then how the shipping label is changed. i given all proofs, and images i clicked on the time of packing weight dimentions all imaged is on panel, but inspite that my compaint was not taken seriously. every time its denied saying its delivered in intact condition.

I m very disappointed with ship rocket services as they dont work on customer complaints properly. just delay the complaint and close it without any resolution,

this is regarding one of my RTO shipment which is not delivered to me back and on status its marked delivered on some other location address. when i informed about this they saying its delivered to me, i asked them to provide me POD where i signed, they have no answer for that just want to close the issue saying this its delivered

Respected Sir/ Madam,

daily i am using this ship rocket courier agent for my business purpose.
4 times issue happened with this company. In courier tracking it showed delivered but customer didn't received Courier. Like this four time happened so please consider my complaint and take action . My business is impacted and i got almost 10000 around lost. I having small of scale of business only please help me out.

Monthy 30000 to 50000 i billing for courier service.

Babita Kumari is handling my shiprocket account.
Babita Kumari[protected]

Website name: https://app.shiprocket.in

CEO name- Saahil Goel

Shiprocket is running a big scam.
I'll explain in short detail.

First you ship your parcel from you desired location. We generally weight the parcel in weiging machine before shipping the parcles.

Then a pickup person from the courier company you choosed comes to pick your parcel.

They take it to the office.

They then send it to the destination.

In between...

I am highly disappointed and feel cheated by shiprocket services.
My reverse pick up was delayed by more than a month, and then the delivery boy delivered our reverse parcel to the building guard on 30th October. We requested him to deliver it to us but he refused and ran away.
What we got in the reverse pick up was not our product, instead, some cheap product was delivered to us.

On 3rd November I received a mail from your end sharing POD of the reverse shipment which has a sign of our employee Raja (Chandraprakash).

Those sign are not done by Raja and forged by some one else. Also Raja sign every document by his real name Chandra Prakash.

Its a clear case of forgery of signature and fraud.

I will to bring to your notice that forgery of signature is a crime under Section 464 in The Indian Penal Code

464 Making a false document. — [A person is said to make a false document or false electronic record— First —Who dishonestly or fradulently—
(a) makes, signs, seals or executes a document or part of a document;
(b) makes or transmits any electronic record or part of any electronic record;
(c) affixes any [electronic signature] on any electronic record;
(d) makes any mark denoting the execution of a document or the authenticity of the [electronic signature],

Also I will like to bring to your notice Section 407 in the Indian Penal Code: Criminal breach of trust by carrier, etc— Whoever, being entrusted with property as a carrier, wharfinger or warehouse-keeper, commits criminal breach of trust in respect of such property, shall be punished with imprisonment of either description for a term which may extend to seven years, and shall also be liable to fine.

Section 468 is applied and prescribes punishment only to the cases of forgery with the purpose of cheating. It is an aggravated form of forgery with an additional ingredient that is ‘purpose of cheating’ and gives a penalty o[censored]p to a 7 year jail term. This section only applies where forgery is committed by the offender with the intention o[censored]sing forged document or forged electronic record for the purpose of cheating.

These 3 laws were broken when some one forged our signature on POD.

It is getting painful for me to keep requesting you for a solution to shiprocket.

I am sharing real signature of Raja (Chandra Prakash) and forged signature on POD for your ease.

Lastly I think this is not an isloted incidence, a lot of other e commerce companies are making same complain against shiprocket services.

It is not a matter of product value refund, its a matter of criminal offence.

I think all should get united against these to fight for justice

Thank You

Dushyant Dangi
Partner
The 13th Store

I have shipped some parcel thorough this company, my parcel is delayed by 1 week, i have dropped several emails and also dropped call back request for. Senior to answe when wull i receive the parcel, but no one answering.
Calls are handeled by junior staff who only escalte your calls and no resolutions is provided.

Two people in the company from senior team have committed have taken things for granted and purposely avoid calls rather avoiding and fulfilling there assigned duty.

There is no authority in the company to whom complain can be raised, i have tried through call, emails, social media but my ticket is still open or in process.

They are not abiding by there terms and policies of agreement

I am a seller and Send Courier through Shiprocket Cash on delivery. order amount is 3346
order id is [protected] And AWB number is[protected] parcels is delivered on 3/october/2020 But I don't get My cash on the delivery amount I raise tickets many times regarding my payment but they not responding.

I have account in shiprocket 2 accounts one [protected] registered and second [protected] I use both accounts I send many shipments in shiprocket
Par shiprocket ne sari shipment par weight mera high lga kr balance mera minus kr dia 22000 rs ab mujhe roz mails krte hei ki amount clear kro nhi toh case krdege apke upar ap btaie jo courier uthane wale hei unko likhi hui shipment ka weight pta nhi lgrha kitna hei Maine 5 kg likha hei aur company jakr woh 32 kg ho jata hei fraud company hei aur agar weight jyada hei hme usi time inform krna chahie ki weight jyada hei apka sir shipment nikale ya nhi bina inform kre shipment dispatch kr rhe ho hmse puchna chahie itna kharacha lgega bheje ya nhi shipment please iska kuch krie mujhe preshan krdia shiprocket ne mails pr phone krke ab itne phone krte hei mails krte hei phle bhi toh kar skte the jab shipment weight high tha ham check Krte ya wapsi mngate parcel ko please help me

I couriered cosmetic products via xpressbees using shiprocket app from kanpur to kanpur only and my customer received totally damaged products. I complaints on 7 oct and they raised a ticket regarding my complaint but no such action taken then after calling again they said we need to wait for pod and if receiver has written some negative comments then we will see to it. After receiving the POD (proof of delivery) there was a signature on it but after confirming with my customer she said she has not signed any document on delivery and even after asking about it to the delivery boy he said no issues we will handle it. If my customer has not signed it then how can they show some random signature on it. And till today i.e 16 oct i have called then regarding same issue again and again but no action and they just saying we don’t take liability of inner product we just take liability of outer packing. I mean have they not heard about mishandling or what?? I mean sometimes you mishandle something and outer packing will not be effected but the inner product might be damaged but they are not at all ready to listen to this. And as everyone knows how delicate the cosmetic is. I packed it so well that the customer was saying iT was in such proper packing that means they handled it very badly.

HOW FUNNY they go with a tag line "India's #1 Shipping Solution - Reliable Service Guaranteed"

Till date they could not resolve any of my complaint ticket no. #1391175, #1334831, #1325155, #1330843, #1330040, #1311548, #1310485, #1310403, #1310245, #1278448 and closed without resolution.
Instead expressbees courier company had made RTO for all the consignment and also charged RTO charges,
When asked for resolution their executive refuse to even take a complain. Good going Samit, Jyoti,
priyanka...

Perfect example of thriving on chinese fund and looting INDIANS.

My account no. Associated with [protected]. I have raised several complaints on email and phone but shiprocket is not responding or refunding my wallet money as i want to close the account due to unsatisfactory service....