Shiprocket Complaints & Reviews

Support too slow, not right way for chat, and wait for reply for 2-3 days

After booking and shipping it created fake weight discrepancy and auto debit its customers account and whip out whole balance and repetitively sends mails for fraud outstanding balances, we request never to fall in its trap.

The company is sending us fake bills for the month of May and August even though we have not availed any service of the Company fir the said period. We have reminded the Company about this a couple of times, but the Company is still sending the bills on email at [protected]@gmail.com.

The company is sending us fake bills for the month of May and August even though we have not availed any service of the Company fir the said period. We have reminded the Company about this a couple of times, but the Company is still sending the bills on email at [protected]@gmail.com.

They will misplace your shipments.
will not coordinate with the shipping company.
will give you scripted replies.
in case Umang / punit in selling team telling them about their commitments they made... they will also not respond.
when you yourself try to contact shipping company they will not answer you as shiprocket is their customer an not u.
if your item is delicate / perishable... you will definitely be at loss.
i just loss 16000/ goods, 3000 shipping free, another 2000 in wallet as they blocked my account!! as they did not want to revert regarding missing shipment!!
ALSO THEY DO NOT GIVE INVOICES. I just have few mails as a confirmation.

Hi, We have opened a account with Shiprocket in Dec'2018 with email id [protected]@gmail.com. In starting, they are giving good services but after 20days when we increased our business with them, they started weight issues on every parcel. We are dealing in loafers and our product weight is not more than 1kg (with dimension and actual weight). But Shiprocket made issues on every single parcels and was said your parcels weight is 2kg some times 2.5 kg without any proof and charged us 3 times shipping cost on the parcels, As its prepaid account, they directly debited amount from our account. We explained them, no one will put 2 or 2.5kg shoes in their leg and if you have any proof please send us. They said, consumer has to provide the photos with dimensions and weight, which we have done but yet to receive any response from them. Then I spoke to my friend who recommend me to go with Shiprocket, he also said, yes they are doing fraud with the customers, lots of the customer facing this type of critical issues. We request you to please take necessary action against them. I am attaching some pictures for your reference.

Worst service no delivery after 27 days and top of it lot of weight differences. Worst company worst customer support, no reply even after raising 12 tickets, AWB[protected] Delhivery via Shiprocket