Shiprocket Complaints & Reviews

The company is playing cheap tricks with the sellers now. What they had done with me is, First they lost the sent package from our store and then after more than 60 days of complaining about it, they refunded the amount into my wallet. Then after 3-4 days one of your delivery team employee, packaged a random packet and then delivered it to us claiming to found the lost package. The shiprocket team hadn't done any inquiry about this and took the refunded charges amount back from my wallet.

I had shared all the proofs including the video proof and images and all other details with them multiple times and it is clearly seen in that video that the label pasted on the package is very small in size and already blurred by the delivery team thus making it impossible for us to capture the minute details of AWB number the image.

After 10 days of the mail shared with them, Shiprocket asked me that they want to see the delievery AWB no. on the return package despite of the fact they also had the proof video and it is clearly seen in that that video that AWB had been blurred by the delivery team employees.

This had happened with me twice in the previious month and it is happening with other sellers also.

I want the complete refund of my shipment and its cost is 2500/-

AWB No. of the package is[protected]
Shipping Courier Name - ECOM Express

I don't want product anymore it's tracking number is -SRTC[protected]

Since 17th Nov I am trying to raise the issue and seeking resolution but Shiprocket has not been addressing the root cause .
I have submitted my bank account statement and also bank branch managers mail confirming of remittance .

I ordered a suit from an online shiprocket seller, but when the package arrived, it was only trash in the package. This seems to be a scam. Since shiprocket has no customer complaint channel, I have no way to reach out to them. Please help me correct this scam.

I am not interested in this product I want to cancel this order

AWB number of the shipment: [protected]
Dispute of payment. But they have closed it.

Hi Team,

on 14 sept i have started my men's grooming online business for which i used shiprocket as my aggregator, i thought it would help me to grow my business.
after few day they assigned me a person named Ashish ([protected]). I really don't how to use my word for this person.
He just ruined my business within in a month only.
Whenever i need his help he just gave me attitude that i am an account manager of about 350 sellers, i don't have time to check your emails, send me your queries on my WhatsApp.
I started the same, whatever i had queries i used to call him and update him about my issues and made him remember that i sent him a WhatsApp message as well.
But he started ignoring my messages and i did complaint so many time to shiprocket as well but no action yet.

Is there anyone who can help me here????????

Shipment is lost while returning from Chennai to Bengaluru . It was returned to Bengaluru but it is undelivered.
AWB number-[protected]

I ordered my order on 17 october and they said me it was arrived on 4'5 days... now it been 12 days but order was not delivered..And jo tracking link mujhe mili h usme 23 oct ki delivery expected thi jo nikl gyi h or abhi bhi vhi date bta rha h... and mera order bhopal me deliver hona tha...but aj tracking link me order dispatched show ho rha bhopal to indore...
My shipping id was SRTC[protected]

I request to you please deliver my order as soon as possible...It was an urgent order i have to gift it to my close one..

Thank you ♥

My package was not delivered even though it's out for delivery. Every day morning, I get the message in my phone that my package is out for delivery. On afternoon, suddenly, I'll receive the OTP in my phone. After few minutes, I'll receive another message that my package is undelivered. The delivery boy doesn't made any attempt to deliver my package and he doesn't pick my phone call also. Have written an email to customer care. But no response from them too. Poor customer service.

I am expecting a delivery from Ntikatores (seller on Etsy India) and going by my horrific experience with Shiprocket, I know that the order won’t be delivered. Anyway, I attach the screen captures of SMS from Shiprocket. I just want you to stop being a nuisance and not keep sending these fake messages.

Stop inundating my inbox with your lies. Please.

I made an order on vapevibe.in but instead of sending me the correct order they have sent me some cheap eliquid. And there is no way to reach out to seller or ship rocket support. I don't understand why shiprocket supports stuck fraudulent sellers. I am sure I am not the first guy to complain against them. Why doesn't ship rocket remove these sellers from their platform. It's disgusting. I am not even going to order from the sellers listed on shiprocket.
Order no 4043

I ordered Zyla ultimate adjustable sport bra with code Zyla30130 for Rs. 999.
But today I've received totally different & wrong item. Now, couldn't find the option for return or refund & couldn't find any contact to call on.
I want all my money back.
Please consider my request & respond back as soon as possible.

I ordered a dress from pakhi salwar.shop and the product which i received is completely different..as i am trying to contact them they are not even replying..i need my refund of 985 rs asap..kindly contact me regarding my complaint

I have ordered a pakhi salwar suit from craft fabs via online website the product shown was of high quality material and the product they delivered via ship rocket is totally different and of cheap quality for which i paid 1000rs cash on delivery and when i m trying to contact them they are not receiving my calls and not responding to my emails it seems the numbers they provided are fake.i need the refund of my order as i m not at all satisfied with the product and one more thing the suit they have shown is stitched and the one which i got is not stitched and not worth more than 300rs i m highly unsatisfied by the product received i need refund of my order as soon as possible..

I ordered 2 watches ... but I received only 1 and that is stiff and it's not bending and it doesn't have charger and it's not good ...I want my money back i paid 1500

Shiprocket has encourages fraudulent sellers like Faction hut.
Faction hut has no proper seller communication details and address.
How did shiprocket could collect orders from faction hut.
I have ordered Mens underwear Trunks sets of 7 for Rs. 999. But they are sent a damaged cotton pant to me. There is no proper sellers contact no and address. There mentioned sellers details all are in valid.
I found Faction Hut continuously doing SCAM in online purchasing. If it will continue, they may sent any illegal products like drugs and more dangerous weapons.

Wrong Product was Shipped by Ekart and Shiprocket
The Ekart Tracking ID is https://ekartlogistics.com/shipmenttrack/SRTC[protected]

I have received the wrong items. The items I ordered were 2 Cargo pants instead I received 2 Dirty shirts.

The delivery agent was in so much hurry that I had to pay 899/- rupees and the agent left suddenly. later I checked the package and it was containing 2 dirty shirts.

Attached the screenshot and photo proofs

Maine 9 may ko ek parcel bheja tha jiska (awb - [protected]) hain vo parcel mere customer ko Mila hi nai and vo parcel RTO hua and last main parcel RTO delhieverd bhi kisi aur ko hua hain muje nai pata kisko hua hain and shiprocket pod main muje unka signature provide Kiya lekin vo fake hain because Mera name bhagyesh and mere shop ka name city look aur RTO delhieverd parcel muje nai Mila kisi aur ko de Diya hain . To aap please iska jald se jald solution laye main kafi mahino se try kar raha hu lekin shiprocket iska solution nai de rahe hain .abhi muje iss parcel ka refund 1380 apne shiprocket wallet main back chahiye

My order, dated August 15, 2023, on https://vapevibe.in/, was dispatched using Shiprocket under Order No. #1304. The associated Delhivery Tracking code is [protected]. Shipping took place on August 18 at 10:31 AM, and the package was successfully delivered on August 23, 2023, at 12:57 PM. To my disappointment, the package contained three 15ML liquid bottles instead of the expected SMOK LP1 Replacement Coil, indicating a deceptive transaction where I received substandard items and three insignificant bottles.