Shiprocket Complaints & Reviews

Hi,
I created my first order which was cost and time-sensitive on 8th Oct 2022, it was picked up by the courier on 11th Oct and was supposed to reach the on 13th Oct to the recipient but the shipment was lost in transit and I kept following up with their team regularly but they kept saying that they have the shipment and it will be delivered they kept updating the issue as resolved for all tickets I raised on 29th Oct I updated them to return the shipment or provide proof that they have the shipment. They kept saying that the shipment is in RTO and you will get it in 10 days. 10 days to receive it from Gujrat to Maharashtra. Again they kept updating all tickets as resolved when it wasn't. Finally on 17th Nov after 40 days, they acknowledge that they have lost the shipment and will process a refund. But the refund is in form of a wallet so you again have to use their service instead of getting your money back. I feel we have gone back in time and used the barter system maybe next time I can get Shiprocket service by using my product instead of paying actual cash. Highly unethical behavior from the corporation. Now instead of transferring the money to my account, they are asking me why i need the money transferred to my account. Company ID :2733455

My parcel which is not yet delivered but showing delivered it's been 2 months and more tried customer service but they denied it please take measures it was a prepaid order

I claimed warranty of boult audio earpods. Boult team had successfully replaced my product and dispatch product through shiprocket but shiprocket delivery person cheated he didn’t deliver it to me and update status of status of delivered. When I complained to shiprocket customer they refuse to file case or help me saying that I am receiver.

The swipe you sent is useless. Not the same shown in the video. Please arrange the return.

I have sent necessary my bank documents in Bangalore on 3rd November through Shiprocket and the delivery date was 10th but courier boy never ever called and they are showing false attempts and also when i raised a ticket they showed it as resolved without taking any action. i am tracking there is no update whatsoever nothing is happening plz help me now its showing ofd lock applied plz resolve my problem I need my courier to be delivered as soon as possible

Order Details
Order ID[protected]
Order Placed On03rd Nov 2022
Tracking ID- [protected]
Company Ecom Express via Shiprocket

Refund my money dealer send wrong parcel and not responding to call and msges..fraud person

Dealer is fraud delivered wrong parcel and not responding to any call and massages please refund my money

I pay the amount rs-999 for the back support posture corrector wireless bra pack of 3 -36 mix but you sended the wrong product cotton Lycra 2 pants please return the product I don't want order #:REK89324952
AWB#:[protected]

Fraud company hei weight discrepancies dalti hei bina btaye customer ko jab weight mei dikkat hei toh bina btaye kaise parcels bhejti hei unko wallet balance deduxt krlete heu automatic phir bad mei us wallet ko minus mei karke dhamki dete hei credgenics ke through apke account blocked ho jaege please help kijie is company se fraud hei complaint dalte hi resolved apne ap ho jati hei samajh hi nhi aarha kya ho raha hei

Ye company bahut bada fraud karti hei maine isse account registered karke shipments bheji isne meri sari shipments underweight krke charges apne ap lgadie jo ki galat hei agar meri shipment ka weight jyada hei toh inko call karke mujhe inform karna chahie shipment weight itna aarha hei isko aagey bheja Jaye ya nhi. Inhone bina kuch btaye mere sare shipment bhejdie aagey aur ab mera balance 25000 krdia aur uske lie ye roz mujhe dhamki dilwa rhe hei notice ki ye toh dadigiri ho gayi credgenic se dhamki dilwa rhe hei roz jisme ki inhone mere ghr collection ke lie apne employee ko bheja tha usne merse 9000 rs lie ki apka account 9000 mei close ho jaega Mai socha de deta hu kaam toh karna nhi isse maine de die but inhone account closed nhi kia utna hi amount rakhkr ab mujhe tang kar rhe hei roz iska kya solution hei please dijie

I have ordered smartwatch with free EarPods but all I get is broken normal watch and they refused to refund money

I have ordered one smartwatch with free EarPods at Rs 1000 but I have only received broken normal watch and they refuse to refund money I have made payment online

My shipment is lost and Shiprocket mark it as a LOST..
its almost 45 days over after they mark as lost.
everyday i call to customer care for my refund amount ..
from last 20 days they make me fools.. like same sentence they said wait for 24 hrs you will get resolution.

Such a poor service and i must say they have to pay me my amount with per day interest.

I hope someone can teach a lesson to Shiprocket.. i have all the avidence to proof my side strong.. please help me in this situation.

Ticket ID in Shiprocket - 5497798
AWB[protected]

I ordered the product on 19 oct and was supposed to be delivered on 24th but it was not delivered When I tracked the order it was showing delivery address is incorrect.delivery man never contacted me .they told me that delivery will be made tomorrow but nothing and now in status it is showing ofd locked applied.please deliver my order ( order I'd is 532453) AWB([protected]) or please cancel it.

Shiprocket not transfer my wallet balance into bank account since august and not solving my problem still till date. And give me false date and not fullfill their services on time.

Shiprocket This is totally fake company. We have sent 4 Diwali Gifts (Smart Watch) to our employees. Smart watch was stolen in 2 shipments and replaced by scrap. In first stolen shipment their persons replaced complete watch box with ear ring, re-packed with different tape, different outer box and delivered to my employee (AWB#SRTP[protected] ) dated 22/10/2022.

In 2nd stolen shipment they have replaced watch + Cable with some scrap mobile casing, again repacked (AWB#SRTP[protected] dated 22/10/2022). As 2nd case happened day after we have provided them with unboxing video as well.

Still No resolution provided. Only you get assurance from Shiprocket. This shipment was sent through @eKart Logistics (Parent company @Flipkart). There is no doubt it was replaced during transit as it was not any online sale. It was gift direct from company and we have packing CCTV footage as well. Avoid these fake aggregators and courier services. they can't own for their illegal activity.

Reference AWB No.[protected]

Sub : Complaint regarding all shipment items are missing. Reference AWB No.[protected]

Dear Sir,
My shipment has been delivered on 02.09.2022 but my all items are missing. Only one complimentary item i.e. free for customer received. My courier’s 4 items total prince Rs.8000/- . I have complained within an hour with images & video after shipment delivered. On my request customer approach immediately to Amazon courier office, at Banswara, Rajasthan but they replied that we received this only. We have no idea about that. The contact number of delivery boy is [protected] (Amazon Delivery)
I have send 4.5 kg big parcel in carton but the customer received only small dummy packet. The image of delivered packet enclosed herewith for your reference.
Above small dummy packet received in the place of big carton of 4.5 kg. You can imagine.
The 4.5 kg large parcel or carton scan everywhere. The details of tracking are as under:
____________________________
Shipped with Amazon Shipping
Tracking ID:[protected]
Sunday, 28 August
13:07
Label Created
North West Delhi, Delhi, IN
Monday, 29 August
13:06
Package picked up
North West Delhi, Delhi, IN
18:14
Package arrived at the carrier facility
New Delhi, Delhi, IN
19:08
Package arrived at the carrier facility
New Delhi, Delhi, IN
21:48
Package has left the carrier facility
New Delhi, Delhi, IN
Tuesday, 30 August
06:04
Package arrived at the carrier facility
Gurugram, Haryana, IN
17:09
Package has left the carrier facility
Gurugram, Haryana, IN
Wednesday, 31 August
16:46
Package arrived at the carrier facility
Indore, MADHYA PRADESH, IN
20:48
Package has left the carrier facility
Indore, MADHYA PRADESH, IN
Thursday, 1 September
21:02
Package arrived at the carrier facility
BANSWARA, RAJASTHAN, IN
Friday, 2 September
09:04
Out for delivery
BANSWARA, RAJASTHAN, IN
11:09
Package delivered
Banswara, Rajasthan, IN
Times are shown in the local timezone
_______________________________________

I have replied to shiprocket every inquiry on email and on call but there is no solution my misplaced currier oh! Not misplaced it has been intentionally misplace by someone. I have complained on call to shiprocket are as under:
_____________________________________________
Date on call
made Complaint number given by shiprocket
02.09.2022 5246866
03.09.2022 5251111
05.09.2022 5258819
06.09.2022 5258819
07.09.2022 5258819
08.09.2022 5277233
09.09.2022 5277233
12.09.2022 5298101
13.09.2022 5306450
14.09.2022 5306450
15.09.2022 5311391
17.09.2022 5311391
21.09.2022 5311391
23.09.2022 5311391
04.10.2022 5311391
________________________________________
No result! Ultimately they closed my complaint on 12.09.2022 on portal. Screenshot attached herewith.
I have made several calls and replied them every e-mail but no solution provide by them.
I have mentally tortured by them on every call made by me because on every complaint I have to repeat the story in every time of misplaced shipment.
I have also complained to Grievance Officer, Mr. Amit Dhawan and Escalation Manager,
Mr. Abhinav Singh on e-mail.
Please look in the matter.

Thanking you.
Yours faithfully

VINOD KUMAR SHARMA

I recharged my wallet on 16 October (Sunday) but till now money not received in my Shiprocket's wallet.
I have send many mails and raised many query tickets. And i also talked to them everyday regarding my issue.

I had recharged from my Paytm bank account, and i have also sent my screenshot to them.

My shiprocket account is blocked but its having a wallet amount of 1200 on both accounts

Company no 2758163

I belongs to very poor family background for my marriage i have ordered 2saree of Rs1200 but received very horrible product by Shiprocket.. it was used, cheap quality, faulty and very dirty saree i received.. Shiprocket can't even pickup my phone calls and neither they give any kind of response to my mails.. I'm facing fraud by this company service.. below mentioned are details of my order:
Dispached by SRT : POOJA Shiprocket
Dwarka
ORDER ID: SRTC[protected]
Please I requested you please do the needful