[Resolved]  Shiprocket — Bigfoot Retail Solutions Ltd/ Shiprocket /kartrocket / ShopperKart.Live / [protected]@gmail.com Regarding fraud item sent

ATTENTION: Bigfoot Retail Solutions Ltd / Shiprocket / kartrocket / ShopperKart.Live / [protected]@gmail.com — Regarding fraud by sending me some random cheap soap instead of a Toy I ordered worth 1099/-

[protected]
I recently ordered this Toy (https://shopperkart.live/products/amazing-infrared-chasing-wall-climbing-car-to... from their website after seeing their ad on social media.

The website looked fraudulent in 1st looks but since they were promoting various products on social media aggressively, I thought of placing a COD order to be safe, instead of online payment.

After almost 10 days, the shipment did arrive. In excitement, the recipient simply went on to pay the total exact value of Rs.1099 instead of opening and checking the package/items.

The first thought was since it's been delivered, the service must have been genuine. But instead, what we got was some CHEAP SOAP only to realize we have been fooled by this website, where the seller's email ID has been mentioned as [protected]@gmail.com

Please help me resolve this in getting my refund and flagging/reporting this fraud seller. I have attached all the relevant photos.
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Apr 22, 2023
Complaint marked as Resolved 
Shiprocket customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2023
Shiprocket Customer Care's response
Hi Prash, We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
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