Shiprocket — Fake product delivered.

I was delivered a fake product today (11th July)

Ship rocket Order ID : #FS2718
AWB id: [protected] (Xpressbees delivery partner)
Seller details as on the delivery label:
Seller name: Prakash - Ansh Traders, Delhi
Seller phone number [protected]

I have received a delivery under the AWB: [protected] & order id:[protected]. The product received by delivery is a dummy product. I realised it once I opened the parcel. I tried handing it back to the delivery agent but he refused to handover the money back to me stating the order status has already been updated as delivered.

The seller is fake and no one is answering the phone on the number mentioned on the delivery label. I would request you to pay the money back and cancel the order delivered status and send it back to the seller's address.

This seems to be a part of an elaborate scam and Shiprocket seems to be a preferred partner of these sellers. I have read similar instances on a lot of forums.

I have paid cash on delivery and would like to receive a refund .Let me know a turnaround time for the resolution.

Regards,
Sajid