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Shiprocket — haven't received my ps4 game

I ordered a game for my ps4 from book my tech, who was delivering it through ship rocket. I got a message on my phone, that my game was delivered, whereas there was no delivery made to my address. My address is correct, phone no. Was correct. My mother was at home. I called up ship rocket and told them, i haven't received my game and the status showed delivered. All they said was we cannot help, contact the seller, whereas as delivery was made by them. I requested them to help me out and tell me where they have delivered it, if they have. They refused to help. I had paid rs 3699 for my game online.

My name - yashvardhan rai
Contact - [protected]

Order id[protected]
Tracking id[protected]
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    Shiprocket Phone
    +91 92 6662 3006 [Support]
    +91 11 4117 1832 [Sales]
    Shiprocket Address
    Plot No.- B, Khasra- 360, Sultanpur, M.G. Road, New Delhi, Delhi, India - 110030