Shiprocket — Marked Lost Shipment

Address:KANSARA BAZAR ROAD OPP MARU AKSNARA VADI SIHOR 364240

DATE – 1-DEC-2022
CLIENT NUMBER – 1598787
Case if -5757254
AWB no[protected]
tracking link - https://kansawala.shiprocket.co/tracking/[protected]

My Utensils Parcel dispatched on 27 Nov I checked on dashboard 5th dec still showing undelivered so I contact the customer you get parcel or call they said yes we received it on 1st dec I ask to share the photos of products box and label and they agree to send .
after I check connect on help line number and tell them concern customer has received shipment here is products proof please update this delivered and also you can ask to customer after they said wait till 14 dec and they said give us label and your box packing from customer after 14 days.

They ask me to give this so I send these details also. And they agree and tell me you package has insurance we marked it lost shipment. I thought I received full money 15 working days so I agree after 2 months still they not answer to why money not remittance in on account. And today their call person said if you want to money, we give 4800 Rs instead of 6149.
I silently cut the call and filling legal notice with compassions of 2-month harassments around 60+ calls. I have all proof recording all call, all mail. All details.
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