[Resolved]  Shiprocket — Missing/ Stolen Parcels from EKART

Team

This is to bring to your notice the major misses in the delivery process that is happening at your end.

We had booked 15 parcels from the Shiprocket portal out of which 15 parcels have an " Out for Pickup" status since days of booking, while all those have been picked up days ago.

These pickups are MISSING in Status as of now as the product is gone from our warehouse, but all our disgruntled customers are screaming at us for non-delivery of each one of them.
This has not only heavily impacted and tarnished our brand's reputation but caused us a lot of financial loss for all orders that have been picked up.

This is a case of theft or misappropriation of records in all likelihood as we have no way to trace our parcels.

This is a matter of huge concern, and we are regretting placing orders on shiprocket portal.

We want an immediate action and update on each one of the orders and an escalation to the highest authority possible in this matter.

Regards,

Kanika Suri
Director: Sales & Marketing
+91 [protected]
tossido.in