Shiprocket — My parcel showing delivered but not received

Address:

Pune

My order IN-2707209 with AWB[protected] had supposedly reached the city of delivery i.e. Pune on 02/08/2022.

Since 02/08/2022 it has been showing out for delivery. Delivery agent called me on 02/08/2022 saying that he will deliver my package the next day i.e. on 03/08/2022. But no attempt was made to deliver on 03/08/2022. Since this day I am continuously following up with ship rocket to which I received no help.

Upon contacting customer care, they do not care to provide any answer regarding my parcel. They only ask us to wait for 24 hours or 48 hours. Even after waiting there is no response. I am fed up with ship rocket and their service.

After numerous complaints for past 5 days, the parcel showed delivered on 09/08/2022 on their portal. However, I haven't received the parcel. They are showing delivered without even delivering the parcel.

Ship rocket is a scam company and has a very unprofessional and incompetent service. They lost my parcel and showing delivered. Please help me. I need to get my parcel or compensation of the lost parcel back from this company.