Shiprocket — Not attempting the delivery and taking the money

I had arranged for delivery of product through ship rocket. Both the products has reached their destination and are still pending to delivery of products for the last 5 days. Each day doing the follow-up now they are RTO the products without prior information. Sprocket PR Mr. Ajay told them they will deliver the products which gave false hope to us and to our customers. Due to continuously follow we feel depressed and waste of money