Shiprocket — Raised a ticket but marked as closed by submitting wrong documents

Raised a complaint against shiprocket. Did not even get the resolution and the ticket was also closed.
The issue was related to that one of my product was missing from the package that i sent to customer. The shipment was RTO.
AWB[protected]
Even the photo uploaded on the POD is wrong. My POD was also not uploaded. As i said again i am saying one of my items in the package returned was missing.