Shiprocket — Regarding AWB [protected]

As shiprocket allows there customers(sellers) to claim the loss up to 25 LAKH and this time my customer (buyer) faced an empty package and in totally torned condition AWB - [protected]. Also,
I turned on my secure shipments on shiprocket panel and shiprocket charges me a high amount for this shipment as this shipment is insured and company says that they claim loss damage up to 25 LAKH.
I request you to please file legal consumer case on SHIPROCKET as they do false claims with there customers and now they are giving me 5000 and my shipment cost is 15000 INR please note this shipment is insured and promised by shiprocket
I shared all the unboxing videos before sending after receiving package images everything. Then also shiprocket is giving me 5000. And they did false claims that insured up to 25LAKH.
I request you to please close this as they are doing totally false commitments and not agreed to there promised things mails messages