Shiprocket — Regarding JUSTIFIED RESOLUTION

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The Shipment with AWB[protected] was booked through Shiprocket from Surat Gujarat to Sagar Madhya Pradesh which consists of imitation jewellery items worth Rs 7000.When the parcel was received, it was totally different from its pre shipped images.On openig the parcel, it was found that around 600 0 Rs items were missing from the parcel.The parcel was almost empty.
Regarding this, I complaint Shiprocket support team on 31st July 22, when the parcel was received and all the evidence like the packing video of the parcel, the images of the inner content, unboxing video all was submitted from our end on 10th of August, 22 as asked from SHIPROCKET team.
Rather there was no any update from SHIPROCKET team.Whenever we called, they ask for more time.Once they even rejected the Claim even though i submitted all the proofs.
I have again reopen the case and i want the justified solution.