Shiprocket — Rude Ekart delivery boy

AWB no SRTP[protected]
the ekart delivery guy came to my customer office after 7 o clk when the shop was closed and when my customer said that shop is closed plz come tomorrow for delivery he straight away said I can't deliver.. and he added the parcel to rto how rude is that?? without doing 3 attempts hwo can the delivery person do rto he has no rights.. is this your service ?? what kind of delivery person do you hire?? and my customer was continuosly contacting the delivery person he dint reply and still did rto... I am so disappointed... bcz of your rude delivery person I have to face my customer... and you have also took rto charges from my wallet what kind of serv8ce is this without confirmation of customer haw can you do rto i need my rto money back and I want the parcel to be delivered tomorrow or else i will raise a big complain on your company with strict action so dishearted 😡🤬