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Shiprocket — Shipment not delivered

Address:West Bengal

I have shipped product from India to France on 1st September, but status showing "Consignee Rejected the Shipment / Awaiting Shipper Instructions".
But customer not get any call or email. Also she always stey in present address 24 hrs. and waiting for the shipment. As per shiprocket the send through Aramex.

The AWB no. is[protected]
Please do the needful and if possible you can contact with me +91 [protected]
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