Shiprocket — Shipment order I'd - [protected] not delivered after ten days and no updates about the tracking trac

The above shipment booked on 09/08/22. After several follow-up it has picked up on 12/09/22 by ekart. On 17/08/22 again after several follow-up the tracking status update RTO without any reason and the RTO charges has deducted from my wallet automatically. And the tracking now showing that the shipment reached to the wrong destination.
I need -
1. My shipment should reach to the right address immediately.
2. Or else need to compensate of my goodwill.

Mithu Mallick
Mobile -[protected]