Shiprocket — Shiprocket - Order not delivered and tracking information not updated since last 10 days

Address:

Plot No.B, Khasra - 360, Mehrauli-Gurgaon Rd, Sultanpur, New Delhi, Delhi 110030

Hi Team,

Please help me with this company,

Order Id #[protected] Pick up : 18th June - Expected delivery - 20th June

The product is on same location from last 10 days. we have made more than 50 calls to shiprocket and multiple emails/complaints. Where the company assured us to give status/delivery within 24 hours but has failed everyday, warning for filing of consumer case does not help.

I tried there Level1 (customer support), Level2 (complaints[protected], Level3([protected]@shiprocket.com) escalation but seems like they are just for name sake.

I came here with the last hope as they don't provide clear answer, no replies and no action on escalations.

Customer care number - [protected]