Shiprocket — Wallet amount not transfered to Bank -Company ID :2733455

Hi,
I created my first order which was cost and time-sensitive on 8th Oct 2022, it was picked up by the courier on 11th Oct and was supposed to reach the on 13th Oct to the recipient but the shipment was lost in transit and I kept following up with their team regularly but they kept saying that they have the shipment and it will be delivered they kept updating the issue as resolved for all tickets I raised on 29th Oct I updated them to return the shipment or provide proof that they have the shipment. They kept saying that the shipment is in RTO and you will get it in 10 days. 10 days to receive it from Gujrat to Maharashtra. Again they kept updating all tickets as resolved when it wasn't. Finally on 17th Nov after 40 days, they acknowledge that they have lost the shipment and will process a refund. But the refund is in form of a wallet so you again have to use their service instead of getting your money back. I feel we have gone back in time and used the barter system maybe next time I can get Shiprocket service by using my product instead of paying actual cash. Highly unethical behavior from the corporation. Now instead of transferring the money to my account, they are asking me why i need the money transferred to my account. Company ID :2733455