Shiprocket — Wrong and short product received

Address:

Zeta Industrial Corporation Pvt Ltd, Plot No. B-8, Industrial Area, Meerut Road Ghaziab

ORDER ID - StarLight4252 dated 28.12.2022
Refer to above order ID, I have raised a refund against this order as the product received opened and missing some parts in it.
I just received today (30.12.2022) but when I opened it the original item was found opened and some missing elements in it.

I requested the seller/shiprocket to kindly take it back and process the refund which I was paid for this order. But nobody responding on my emails.
They also didn't connect my calls to their customer care.

Horrible experience.

Please help.