Shoes On Loose — No Refund for trip cancelation due to Covid

This complaint is regarding the the Trip booked to Turkey in April for 2 people from shoes on loose with complete payment of 204000 Rs.
Due to Covid, everything got cancelled and shoes on loose got the refund of flights and also future booking credit notes from the turkey vendor, but they not provided a single penny refund or any voucher.
Mohit Poddar is the owner who was looking into it before running away and disconnecting all kind of communications.
He also received flight booking refund in his wallet and as credit shel which he denied refunding.
Kindly get in touch if some one else facing the same issue.
Rachit Gupta
Nine nine five eight two zero six nine three five
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Mar 02, 2021
Updated by [email protected]
This complaint is regarding the the Trip booked to Turkey in April for 2 people from shoes on loose with complete payment of 204000 Rs.
Due to Covid, everything got cancelled and shoes on loose got the refund of flights and also future booking credit notes from the turkey vendor, but they not provided a single penny refund or any voucher.
Mohit Poddar is the owner who was looking into it before running away and disconnecting all kind of communications.
He also received flight booking refund in his wallet and as credit shel which he denied refunding.
Kindly get in touch if some one else facing the same issue.
Rachit Gupta
[protected]@hotmail.com
Complaint comments 

Comments

Same thing happened with me too. I had booked a trip to Srilanka for my parents and the trip could not happen due to COVID. SOL is now not returning money and forcing us to go on another trip with them if we need to get the worth of the money. My parents are 55+ of age and in high risk category and would not be able to travel till the vaccine is out. Even then, there is no empathy, no response from them. Emails to Mohit Poddar keep bouncing back, no one answers calls. Quite contrary to their marketing USP, this has been a completely HASSLED experience.
Hi Surabhi, Rachit,
Read your case on this forum. We also have a similar experience with SOL.
Is there any progress made in your case. We are planning for filing a case in consumer court.
Would you like to connect with others who are facing same issues with SOL?
Henny Nirmal Vachhani's reply, Sep 29, 2020
Hi i wanto file against 7990509248
Surabhi Ramachandran's reply, Nov 23, 2020
Yes please. I am available to talk about this on 9620695712.
Kannanmaran's reply, Dec 16, 2020
Hi, anil

is der any progress? We also struggle with the same issue. let me know if any progress.
Hi rachit, I am krushna from Mumbai,
I have booked Europe trip through shoes on loose. And cancelled due to COVID.
Turkish airlines has refunded the amount to SOL. But in September, mohit told that the amount was in credit shell. And from October onwards any of SOL members are not responding. Do you have any progress in this?
Our family of twenty people had booked flight tickets through this tour operator for a vacation to maldives from Bangalore, the airlines have refunded the money although they deny and have been evading calls.
They have vacated their office and don’t answer phone calls or text messages
and very rarely respond to mails without any clarity or affirmation.
They are a sham, people kindly beware.
Hi everyone, this is Sandhya here.. I hope all are doing well.. same issue we are facing too.. we had booked tickets to Dubai however due to COVID it got cancelled initially.. Mohit Poddar was incharge of our trip & in the month of September he said he will arrange in postponing the trip, post which no response at all from anyone of them.. we didn’t wanted to travel anywhere in this pandemic situation so asked for refund however no responses after that.. Mohit won’t respond to any calls msgs & emails.. Even I got confirmation about flight cancellation charges & package charges has been credited back to the company but now they are not responding at all..
I’m sharing his personal number[protected]
He is available on this number but it’s sad to say that he will check msgs on Whatsapp however doesn’t respond back..
You ppl can try to contact him & do let me know if you get any updates..
Even We are planning to lodge a complaint against him in consumer court.. My suggestion to all of you is that we all can lodge complaint against them together..
please do get in touch with me if you receive any updates - [protected]@gmail.com
Hey everyone,

We had booked a trip to maldives and the trip got canceled due to Covid.
They were not in favour of a refund, but a replacement voucher was given.
Now they are asking rescheduling charges of 65000!
Also, there are no replies to the emails too!
If anyone wants to take any legal action, I’m game for it!

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