ShopClues — Non delivery of Product:-defeciency in services

Address:

New Delhi, Delhi

I ordered two Micromax Bolt A089 Black phones from ShopClues.com on the 27th of January 2015 from two different email ids – [protected]@yahoo.com, Order No.[protected]; [protected]@gmail.com, Order No. – 35397387 which was supposed to be delivered on 3rd February 2015. Till date i.e. 7th February 2015 I haven’t received the order. The phone was taken on EMI because of which my 8, 000/- rupees have been stuck and now I’m not able to cancel the order as according to them they have shipped the order to the third party vendor responsible for delivery( Ecom Express) and on contacting the ECom Express they claim that they haven’t received the order yet. Now the customer doesn’t know who is telling the truth. On contacting the customer care center they are not responding properly and not providing any concrete answer. I called them 10 times from 30th January 2015 just to get an assurance whether they have the capability to deliver that item on or before 3rd February and they were giving the assurance that they would deliver it on or before 3rd February 2015..But on 3rd February only they have shipped the item and again they are saying that they will deliver it in another 4-7 days which is frustrating for me. They are giving the the assurance that they have put the complaint on high priority but on contacting the customer care on 7th February it was found that the complaint was put on low priority even after delaying the delivery from expected delivery date. The product was urgent for me as I had to gift it to my family members on a special occasion to make it memorable for them and as a surprise for them but the ShopClues.com was showing no urgency and were showing no respect to my emotions. I have been going through the agony by calling them again and again, fighting with them, increasing my phone bills and wasting my time. I want an immediate action against ShopClues.com so that no other customer faces the same issue and agony that I have faced with them. Looking forward for a strict and immediate action against for all such fake ecommerce sites popping up daily which keeps on making a fool of customers and who don’t respect the customer’s emotions. Thanks and regards Sanjeev Kumar Ph: [protected] [protected]