ShopDealClue — Didn't deliver my product till now. So refund my amount

I have placed a order in shopdealclue on july 29th 2020. I have ordered or philips qt4011/15 hair trimmer. The cost of this product is 2299 rupees. But till now i didn't receive this product. When i check this online it is showing that it is processing. I had written emails almost everyday. But everytime i receive only auto reply emails stating that your issue will resolve in 5 days. But till now it is not at all resolved. My order number is #46778 and the ccavenue payment reference number is[protected]. I didn't face this type of issue in any online shopping till now. I feel shopdealclue is trying to cheat because from past 2 days i am not able to sign in to my account also in shopdealclue website. It looks like they have blocked my account also. I would like to check this complaint and refund my amount.