Shopiwo.com — Not getting order refund money which pay in advance

Address:	713331
Website:	shopiwo.com

I sri kajal kumar de had booked online a mobile phone asus zenfone max through shopiwo.com on 06/03/2016. I had paid the offer amount rs. 8999/- in advance by my debit card. The details are as follows.
Thank you for your interest in shopiwo.com products. Your order has been received and will be processed once payment has been confirmed.
Order details
Order id: 202480
Date added: 06/03/2016
Payment method: credit / debit card / net-banking / mobikwik
Shipping method: free shipping e-mail: [protected]@gmail.com
Telephone: [protected]
Ip address: 162.158.50.204
Order status: payment complete
Payment address shipping address
Kajal kumar de
Street no 4, quarter no 1a
Post chittaranjan 713331
West bengal
India kajal kumar de
Street no 4, quarter no 1a
Post chittaranjan 713331
West bengal
India
Product model quantity price total
Asus zenfone max
- color: black zc550kl 1 ₹8, 999 ₹8, 999
Sub-total: ₹8, 999
Free shipping: ₹0
Total: ₹8, 999
Sir, on 11.03.2016 message came from that company that your order is cancelled. Your refund meet you 3-4 days may be some time it take 10 days depend on your bank. But till date no refund transaction has been carried out by the company.
So, please help me to solve the problem