Shoppersstop.com — Wrongly charged for a purchase which I already paid in November 2016

Address:

Pune, Maharashtra, 411007

I had made a purchase from Shoppers Stop outlet in Westend Mall in Aundh, Pune. The purchase was made on 20th November 2016. I had bought clothes from the outlet.

When I was to make a payment, the card swiping machine was not working properly and due to the problem at the merchant end, my debit card (ICICI) was charged with the amount (INR 4603.00) but the merchant did not get the payment. I got a payment failure slip (which is attached herewith). Since the merchant did not receive a payment so I made the payment from my other credit card (HDFC Bank) and the payment went through

I raised a complaint to ICICI bank for a refund of the payment that was deducted from my account but did not go to the merchant (service request number SR[protected] and the same was refunded to my account in 8-9 working days.

5 days before, on 4th February 2017, the same amount (INR 4603.00) was debited from my account and when I checked with my ICICI bank representative I was informed that it was deducted by Shoppers Stop and they told that the merchant had realized the payment was failed payment on 20th November

Technically, this payment should not have been accepted by Shoppers Stop because I have already made the payment from my HDFC Credit Card.

I have already raised a complaint to my bank so that they can speak with the merchant (new service request number is SR[protected]. I raised a complaint to the merchant's customer care email address, but I have not received any communication from them.

Resolution Needed:
I am seeking a full refund of the amount INR 4603.00, as this is harassment by the merchant