Shree Maruti Courier Service — Courier packet not received after 17 days also

We had sent a packet from Agra to Durgapur on 12th June, 2021 in the name of Tuli Nayak under consignment no- [protected]. There is no update on the website post 14th June, 2021 and the customer has not yet received the packet even after 18 days - today being 29th June. There is no resolution from the company after daily follow ups and multiple times . Agra courier office person is saying it will get resolved from Kolkata hub and After getting in touch with the Kolkata branch- Ms. Poonam from Kolkata office is trying to escape her responsibilities by saying that the matter had not internally reached her until now and she cannot provide any information (despite of highlighting and complaining to Agra office on 16th June, 2021). Highly frustrating and disappointing as we are also answerable ahead!! . Please process the refund of the product value and compensate the loss