Shriram General Insurance Company — Insurance claim

Dear sir

We are take a general insurance policy in shriram company dated 25/05/2012 from 24/05/2013. But unfortunately vehicle accident dated.15/01/2013. We are complaint your branch office but they are not response. Then we are contact your head office in jaipur then your executive visit accident place and take photo and inquires. But sir they are not any response your company and your staff. They are misguide to us. So sir i want to know that how to your procedure in refund policy claim. And how many years.