Sightsavers — refund related query

Sightsavers — refund related query

R Rubin Roy from Bengaluru, Karnataka

On the 20th of april, i was visited by two of your volunteers, the application number being qas 099267. I wanted to contribute to the noble cause but expressed i can do it only on a monthly basis. I opted for a 2000 monthly contribution that i thought would be beneficial since i saw something similar on your website. This was meant to be a monthly payment using an emi option but due to some mistake, there has been a 24000 debit on my debit card. As someone who is in the early stages of his career, this is definitely a big sum for me currently. In less than an hour of realising the goo[censored]p, i sent across a mail to the support email-id and requested them to refund the amount since that was my sole savings i have. I would love to contribute but 24000 is a big amount for me as of this point. Was this information helpful? No (0) Yes (2)
Sightsavers customer support has been notified about the posted complaint. Apr 24, 2019 Updated by Rubin Roy This should never happen to anyone else. On the instruction of the volunteer I opt for a monthly debit scheme to support the community but to my unpleasant surprise it came to my notice that 24000 has been debited from my debit card and not through a monthly debit. I clearly mentioned I want to opt it on a monthly basis. I wrote to the donor care immediately, followed up for 4 days for a refund since this was my hard earned money and I was doing this as a service and not for some business transaction. For three days I was told I will be getting a refund. On the fourth day I received an email stating according to their terms only certain errors and mistakes will get refund and mine does not qualify for it. How can a reputable NGO even say something like this? Especially when the amount is not of the donors consent and you outrightly treat the money as if it has no value. The amount equates to more than half of my pay and yet when I expressed my dilemma, instead o[censored]nderstanding it they put the onus back on me. Also the worst part is they take a couple of days to reply or acknowledge your email or payment but are very prompt in outrightly denying you money that you didn't give consent for Saying so, this has destroyed my faith in the NGO's. I want my money back.
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