Siti Broadband Complaints & Reviews

I have a broadband connection. My IP is 10.31.188.175. I have provided my Aadhar card for activation. I have my contact number in Aadhar card. I have sent the aadhar in mail also and asking for changing my contact number but they are not doing so from last many weeks. Even i am not getting any response in mail. I called customer care but they either disconnects or ask to send a mail. This is security issue as unauthorised person can use my connection since the mobile number is wrong. Tell me who will be responsible for any wrong doing from my broadband. Its really not expected from these reputed companies. They are not understanding the problem. Even after 100's of follow up mails i am not getting any response please help to resolve this asap.
Please update below:
Mobile number : [protected]
Email: [protected]@gmail.com

On 11th march 2020 12:02 am i had done a online recharge of my exhisting plan express 15 @472 rs, the amount hadbeen debited from my bank account at the time of recharge but the service was not given by the company. after that several times i called their customer care to fix the issue. But every time they said it will be fixed with in 48 hours. i mailed about this problem to their customer support email id '[protected]@indinet.co.in' . but didn't get any response till now.. kindly look into this matter.

Hi,

Just few minutes back I have done the first recharge to renew my connect 60 package however the recharge did not happend but the money got deducted from my account then I attempted the second recharge and the also the second time the money got deducted from my account the two amounts are mentioned are 582.81 and 583.65 ...I will be doing the recharge from the local operator now.please refund my money back urgently please find the

I I'm consumer of Siti Broadband since November 2020
I am facing lots of Low Speed Issue from day one
There is a Subscriber of your network in Barwala Express Networks
I Used Complaint him weekly once but he Said always there is a Problem in internet speed from head Office so he can't help me
This is not Fare
Today he said take any other broadband connection I can't help you
This is totally nonsense behaviour of your Employee or Subscriber
His Name is Manjit Nain Express Networks Barwala Hisar Haryana

Please fix the Speed issue problem as soon as possible
Or we are going to disconnect your broadband connection...

My name is Malik Khan, i am using SITI Broadband since last month. They charged me 4000Rs. The issue is that most of time the server down whole day. I complaint about it many times but no result. So i want to get my money back.

I am facing problem since 1month . My upload speed is too slow

I have been facing packet loss since past 3 days, i get around 15 % loss, I checked this on ping plotter and got to know that there was nothing wrong from my side, there was something wrong with the ISP . I contacted the ISP they called me and told me to run "ping google.com -t" in cmd. I told about the packet loss and suddenly the problem dissapeared for only about 10 mins after ending the call.
I am sharing photo of ping plotter pro, ookla speedtest.


In the PINGplotter pic the first IP is mine and second is ISP's you can see the packet loss from the ISP.

Fraud

Paid for plan 65mbps but getting 35mbps for last 2 months

Hi,
On 01/01/2021 I had done online renewal of my broadband plan using Siti broadband online portal myindinet.indinet.co.in and I made the payment and amount got deducted from my bank account and when I checked for invoice, it was not generated and plan didn't renewed and then finally I had to pay 1000 rupees again to my Local cable operator in cash for the renewal of my account.

I contacted my bank for the transaction and they have said that transaction was successful and amount is transferred to merchant account and they provide me a transaction id to ask for refund from the merchant as merchant can't hold unaccountable money. I tried to contact the merchant (siti broadband/indinet) via calling but their phone number mentioned in the website is not in use. So, I mailed the merchant for the same and also raised a ticket from their online portal but no reply came from their side.

I got to know from many of sites that merchant doesn't hold good reputation for refunding of amount.

Please help me for the refund or at least merchant can renew my broadband plan for the next bill cycle as for this month I already paid in cash to my LCO to renew my account.

Transaction id:[protected]
Broadband username: gitanjali_sarfraz
Area: Garden Reach, Kolkata - 700024

When i take the broadband connection then i am not get any siti id only get user name and password but this is not enough to recharge online via paytm.
My account number is INDI[protected]....

I am using Siti broadband and the connection is very very poor in my area (Chandanpur, Singur, Hooghly).

After 11 pm each night, no connection is there. We are very much disappointed in this area with this issue, as most of we are working from home at this time.
We have already complained the same to local support but as per them, they are not getting connection from upstream.
Please look into this.

I have paid my bill but still connection is suspended due to non payment. Please help on this.

I have subscribed for SITI Internet by paying Rs. 3030 for modem and 1 month plan with 50mbps speed.

Everyday after 10PM, my downloading speed reduced to 0.05mbps, making my office work almost impossible.

I have suffered a lot of loss due to this and feeling cheated.

Please help me.

Thanks!
Rahul

Poor Internet Connection . I took internet connection for office use. But sorry to inform you that from day one I am facing disconnection and very slow internet connection. Can you please look into this matter urgently.

Sanjoy Paul
[protected]

I renew my siti broadband connect 60 plan on 30.11.2020 at 12.09 am.My usur id is sarkar_mt.but my renew package is not showing and i am not able to use internet now.what can i do please help me.i recharged 571.12 rupees.

For 3 months the internet speed is non existent. I recharge the 60mbps plan. And i got 0.4mbps (both are megabits per sec). I should at least get 10mbps. 850rs down the drain. And because of this i am having trouble with online classes so thank you siti net for making my life easy you piece of ###. Well it won't change anything by complaining here but changing the internet provider will...

I live in Kanthalpota, krishnagar, Nadia, West Bengal (741101). I call my local siti cable service provider 3 weeks ago. He always says I will provide new connection within two days. But till now I got no response from him. I need this connection urgently. But they play with customer. This is your team service. If you don't provide service to customer in time then why you run this business. I am not expected this service from your team.

This issue of disconnection has begun quite regular now, no matter how much I try to help them assist myself so that I can help them and save my job too, but siti broadband has now completely ignored their customer and never once taken us seriously neither our concerns, internet connection is very unstable and very poor and when it comes to monthly payment they are very fast and connected at that moment.

Siti Broadband customer care are non responsive.
These are the numbers of the guys whom I know and have given us the connection but they are ignoring us big time. Even after I requested them to help us as our jobs lies into this connection and we have no other internet broadband option here.

Nurul Siti Cable::[protected]
Diwakaar Siti Cable:: [protected]
Siti Cable Customer Care:: [protected]

I Take the broadband connection from an oparetor but he doesnot provide me anything now i want to recharge my Siti own package but not succesful .
please help me

CONSUMER ID: SITI00322874

My concern is regarding slow internet speed which I am facing from the last 5-6 months. I have to make a complaint again and again to resolve it. whenever I complaint it works fine for one day and again it starts creating problem. My works slow downs due to this for which children d face issues connecting there teachers for online classes and my office work as well.

Continuously contacting them still nothing has been done to resolve the speed of the internet. For this I want compensation from SITI BROADBAND as they arent able to resolve this as I am paying them every month but not getting the services. As a compensation I want next 4 months internet free with good speed( Actually it will not be free, I have already paid a lot so it will cover it up).

please help me asap.

Thanks and regards
Charles
[protected]/[protected]