Siti Broadband Complaints & Reviews

This is regarding ref no [protected] i have made a payement and same is also credited on 24 oct still my connection is deactivated and now they are denying that they have not received payment after one month and due to this my imp work is hampered on day to day basis.
After in continuation of one month still the issue is not resolved and now they are not even reversing the amount

Sujeet
[protected]...

My name is mithun saha.I live in ranaghat.And my id is mithun_octv14.last couple of month i m facing horriable dns ping problem(172.31.4.48 and 172.31.4.49) without any download.I m contact my lco and he cheak my computer and see same dns problem.but they are not solve the problem becoz gateway ping (172.22.14.1) is pretty.I m complain siti broadband cc they also cheak my computer via ammy.After cheak my computer they told me this is not...

Rqstd 2 move services on 1st sep sent rent agreement of new address 2 essel group email.
After 24 hours i calld dem for status & till that they didn't forward dat request. Sep 2 at 2:15 pm dey forwarded my request and now time is 3:14 pm sep 3 and still no called me or installed the service.
Customer service is pathetic use only robotic language...

Hello,

I am, raj kumar, customer id 10.17.98.3, taken siti broadband connection with 5 mbps plan, from 1st july 2017.

Since then, i am facing severe problems in accessing internet. I never got the speed i was told for.in the starting period the characteristics of the problem was, huge packet drops in the night hours around 12am to 8.30 am. I had complained so many time to my local cable operator as well as...

My local cable operator turns off his system after 6 P.M everyday for maintenance. when i call them they says its been in maintenance it'll right back after 1 or 2 hour but it never does! this is a good way to scam peoples money without being spotted!
My Pincode - 733124 ( Gangarampur, West Bengal)
PAN No - AADCI9309Q
Service Tax No -AADCI9309QSD001
ISP Licence - DS-11/78/2016-DS-III
CIN:- U74900WB2015PTC207490...

I am having a 1.5 mbps connection but the internet connection for the last two days have been very slow. There is a big loss of ping and whenever i try to contact their helpline number, it show busy and when i try to contact my local service provider they ask me to call the helpline number. There is been a total non co-operation from both of the regarding service provider in uptaking and solving my problem. There is should not such a service...

Hi,
I am experiencing ping lag and gateway/dns ping lagupto 2000ms from the last two months I have called u guys multiple times but no help given also there is no internet from 11pm to 5am everyday from the past 2 week I offered advice and help buy no one listens as I am a customer I mentioned something is wrong with the switches and ur olt because one of the switches might be broadcasting … everytime they say we can’t...

My refund is pending with siticable for the amount of 800. Its been more than 15 days regarding my complaint and I still did not get any actions on my complaint from siti cable. Customer care keeps promising that concerned authority will get back but they never call back. After making many efforts finally require help from consumer forum.

Name: Apurv Gosain
Phone number: [protected]
Broadband connection ID: SITI00366821...

Worst service ever. Can't contact customer care easily, after trying 50 times then I have got a chance to contact. Not only that, service executor has no knowledge about connection. they want to just skip, and telling to call operator. Why you are here. After trying 4 days, I just fed up and decide to reject this broadband. Your mac binding system is worst. Even your service man can't solve my problem. worst worst worst service ever......

This is to bring into your notice that I had registered for a new broadband connection on Feb 11th, 2017 with complete documents and full cash payment.It was told to me that the connection would be installed within 24 hrs. But for 3-4 days there was no communication from Siti's side. Hence, I called SITI broadband helpline myself to know the status. Shockingly, the customer rep were clueless and asked me to register a complaint, and asked...

I registered for broadband connection in the month of September, 2016. The engineer came to my house to install the internet cable and broadband. Due to technical reasons they were not able to setup the internet.
Then, I asked for refund of my registration amount on 21st September, 2016.
Since that date, the company has not refunded my amount. I have called them more than 20 times. Everytime they tell me that they would get...

DEAR SIR,

I RAVI ARYA CONTACT NO : [protected], USERID : aryan4me . i made 2 payments on 24/10/2016. icici payment transection no :[protected],[protected]. of Rs 1034 is debited from my account 2 times. i had called customer care for refund and he told us that they will adjest the payment in next month billing. on 23/11/2016. i recived a massage that payment due. i made call to customer care that i got a massage and she assured...

I have paid an advance money to siti broadband for new connection, but due to non availability of their connection in our area they were unable to provide their services to us. I requested them to refund my advances many times but they didn't refund my money till this date.i have paid the advance money on 9 october 2016. As per them the refund was to be refunded with 15 days.i called them many time and give them all the necessary document...

Im using siti broadband from 7-8months.. now from 2weeks siti provide me bad issues.. like timeout and unreachable.. everytime and every day.. i submit complain to local provider but they told me that its siti broadband main problem.. and approximately 2weeks gone, , facing the same problem.. i gave them money for recharge too.. but still happens.. dont know what is going on.. im too much suffering from this condition.. even i complain many...

Had registered for Sitibroadband services on 30/08/2016 with a promise of activation within 03 days, even after repeated phone calls to local distributor, company toll free number and mails, even to nodal officer, nothing has been done even after a month has passed by and not even a single proper response is being given by the company.My support ticket numbers. [protected] dt. 11/09/2016 / [protected] dt. 14/09/2016 / [protected]...

Hi, I am a resident of Sapoorji SUKHOBRISHTI complex, New Town, kolkata- using siti services. They have disconnected my prepaid broadband services although i have paid the money for this month in advance. Customer service is very poor and always provides unreasonable answers upon being asked any question. I am not able to do my office work due to this broadband disconnection. Please take immediate steps to resolve. This is a repeatative issue...

Respected SIr,

I Upgrade my plan on 01/09/2016 to infinitive 50mbps plan in which customer care executive told me that they will change their existing router with new one in 8 hours.I am calling them on daily basis and they just say we will do it today and till now its 4 day already.Most important thing is that they dont have any senior person to handle the things. i am frustrated now. whenever i call i just got one answer...

I have got broadband connection on second week of july but it was not working for few days and called several time to local person to resolve the issue but no one picked phone so immediately i stopped payment because it seems to be fraud.

Then it started and in last july it got suspended because siti deposited cheque in bank and they refused to pay because i stopped. Since 12 days i am continuously calling several time daily...

Hi,

We have siti broadband connection and very frustrated by the services. Internet has not been working since last 7 days and despite lodging multiple complaints, it has not been resolved. Your local technical team is not able to find out the problem. No senior from your side is looking into my complaint despite multiple calls to customer to speak to senior members of your team.

We are really very unhappy with...

This is w.r.t complaint against deficeny in broadband services, this is the second time I am writing a mail.

Since a month I have been facing and issue that broadband doesn't work post 09:00 PM

All lights are reflecting in the modem however post 9 at night internet doesnt work but in the morning it works fine. I've tried getting in touch with the lineman however he acknowledges the issues but there is no resolution...