Skechers India Complaints & Reviews

Bought skechers from stylco furnishers skechers 72-73 the mall shimla vide cash memo no cm/0493/17 dated 16/12/2017 for inr 4799.01. Within a week shoes compressed from the back, it was shown to the dealer and i was given assurance to keep wearing for 2 months and after that it will be considered for exchange under 180 days. But on last visit they simply declined. Its a complete cheating of consumer. Looking forward for filing complaint with hp consumers redressal forum

I purchase a pair of skechers shoes on 31 january 2018 with cost of rs. 6500 in showroom of sector 17 chandigarh. After 2 months it started rupturing from lower side of the shoes. First of all i mailed company about the shoes. They demanded for original copy of invoice. I mailed them copy of original invoice and pictures of the shoes. But now there is no reply. Kindly pay back my money.

Hello there,

Ironically, I had purchased the most premium shoes of the most premium brand. That is Skechers ultra go run R. (Rs. 9, 000/-) Within few days it started showing a defect. In the holes of the front upper mesh, there was one hole which was larger than other holes. It was growing larger every day.
I complained to the store. There Mr. Shubham assured me that it will be replaced but I will have to wait for the hole to grow bigger, prominent and noticeable. I kept on contacting and visiting him weekly. He asked me to send pictures of the shoes. I sent him the pictures.
Now all of a sudden he tells me that my claim has been rejected.
Pls note this is not a wear and tear case. The defect was there since I purchased the shoes. It became noticeable after few days.

Customer care is not responding to emails and phones.

It's very disheartening that after purchasing such a costly and premium brand shoe, the customer has to face harassment.
Please replace the shoes and save me from a bitter experience.

Complaint Reference No.
S13032018ZZ3
SKECHERS, ELANTE MALL, CHANDIGARH

Regards,

S.Rai

Hi

Greetings of the day,

I had bought a sketchers performance meb shoes in the month of november for running and apparently the sole of the shoes started wearing of a week back. I had bought the shoes from the sketchers showroom in seawoods central mall, navi mumbai. Though i bought the shoes on discount i am unhappy with the condition of the shoe. I have been using sketchers shoes for 5 years now but this is the first time i have faced this for any of the shoes i have purchased
Looking forward for a positive response.

I bought sketcher's shoe for my wife from ambience gurgaon. They made a bill of rs. 4799. Out of this i paid rs. 3000 by cash and i asked the person available on counter to take balance from credit card. That gentleman charged me full amount i. E. Rs. 4799 from my credit card. I did not check the same at that time and later on because the bill and credit card receipt were not matching, i got a call from ambience about the same. Later on when i did not get my money back, i called up to their store and asked the customer care number or email id to register a complain. On which mrs. Ankita singh denied giving the number and when i said her that i will complain about you as well, on which she remarked, "ok, go ahead". It is ridiculous on part of sketcher and since i have all proof, i will take up this matter further up to consumer care unit.

My foot pain increased even after changing the shoe pair by the mani square salt lake kolkata outlet and after changing the brand only the pain was relieved. I already informed this to the outlet but no action was taken. I want to change the pair and may be substituted for my ward or my spouse. Please address the problem immediately. Regards mrs mondal

Have got a declined message on my shoes
Ref:- S25022018AAAA6
These are my second pair of same shoes, the earlier one was strong and went in for 1.5 years but this got uncomfortable in less than 4 months and the all the pillars got compressed
This is absolute not right when a customer is happy with the product and thinks to buy the same product and faces quality issue

Dear Sir/Madam,
It has been years that I have been happy with your brand but it's last year November (10/11/2017) I purchased a belly shoes n rarely must hav used and it has broken. As I have always trusted the brand for long journey. This experience has been a big discomfort. Please have a look into it the bill no is CM 4671 17 and the cost of the shoe was 4499.

Kind Regards,
Nikita Mary Geevarghese

This is to inform you that i bought a sketcher shoe on 01st feb 2018 but unfortunately after 20 days its inner line is worn out. Photo attached for your reference. May i know what possible solution you find for this query. I never expected such compromise in quality with company like sketcher. Your prompt reply is awaited.

Please take necessary action at your end

Bought a pair of shoes from shri ram and sons lajpat nagar delhi. Cash 5500/-
Show upper is of cloth and has torn from the joint which enters the side of the sole.
Shri ram sons ppl say can’t take the shoe as co will entertain the customer better if i go direct.
They returned my shoes after keeping for 48 days.
Going specially to that place - parking hassles and 2 rounds just to get them bk. Uffff.
Kindly guide me further. I stay in vasant kunj.

On30th june2017 i purchased a pair of shoes from the company store at allahabad vide bill no cm/0584/17.
I regret to inform you that the shoe is cracking up and joints opening, that too when mine is a desk job and a cab picks and drops me from and to my home so wear and tear is nominal.
However, on visiting the store, the store personelle flatly refused to entertain me saying that things bought at a sale had no surety and shoes generally had a life of 6 months. I fail to understand this. Does skechers make such substandard goods that they last only for 6 months?? Also, does skechers offer defective goods at their sales that they give no surety for anything??
I am therefore lodging a complaint against such treatment and asking you to look into the matter and answer my queries else i will never visit your store or recommend your products to anyone

Hi sir/ madam am writing this complaint about broken shoes and thread come out from top part of the shoes. We bought that shoes just 1 and half month ago and bit worried about change the colour as well like when we bought color like navy blue but now toe of the shoes look like bit white and blue so please check mm shoes pictures and change the shoes so at last am happy to exchange mm shoes and grab same shoes but new one thanks lot..

I bought a pair of shoe from skechers showroom-garden galleria mall noida on 6th january, 2018, i had the same shoes earlier too but there was no issue with the shoes so this shoe is defective. There is a problem in left shoe it is hurting (Can't even walk properly) a lot on my ankle and my ankle turned blue in 4-5 days, even though shoe is not at all tight. Earlier i thought its new so that may be the reason (Though there is no problem with size), and the right shoe is absolutely fine. There is some major problem with the left shoe as this problem did'nt occur with the same type of shoe which i had earlier in different color. I took it to the showroom too. They asked me to launch a complaint for this defective product. I kindly request you to revert as soon as possible.

My husband bought a skechers shoes from bandra linking road store mumbai (India), he confirmed about the exchange if the size didn't fit. As the size didn't fit me i have visited store 3 times and called multiple times they are not giving me size change. My shoes are lying in bandra store untouched but not changed. Manger of the store mahesh and sachin is such a irresponsible guy not bothered of customer, keeps committing for exchange of size, but never called to keep me updated. Now they don't even attend my call.
Its been a month my shoes are lying with them.
I have knee issue, that is the reason my husband bought the shoes, and as they didn't fit me, next day i went for exchange.
After visiting 3 times they said they will deliver at my place.
Calling them everyday, no response.
Is this the way you guys provide customer service, by harassing us.
Please take stern actions against the store manger and teach him some customer service.

I took pair of sketchers from chandigarh last year it’s inside lining is worn out and hurting my foot from backside internal lining is of very poor quality what is the use of buying such an expensive product if it’s life is like local brands plz look into matter
Sending you pics along with it. Never expect such a poor quality from sketchers

Myself rashmi kangane +91 [protected] from india mumbai, maharashtra. I purchased sketchers gogo max sneakers for my dad on 4 november 2017. Although its my 3rd purchase. I have been purchasing sketchers shoes for years due to his lite-weight.

Earlier he was wearing memory-foam lace-up sketchers sport shoes he was not at all facing any problems they were so comfortable, there was a scheme going around so i went with the scheme than we planned to buy sneakers gogo max in black color size 10 now he is facing terrible problem his heel. His feet is shifting to one side of the shoe. He is unable to walk getting pain in his ankle leg this happened after 2-3 days his is not so young that he can bear the pain his age is more than 60 so i can't take any risk. Shoe is not stable its moving. Than i went to the showroom and asked for replacement they said it will take one..

I am surprised to see this from such a reputed brand can have this kind of problem.

Its a manufacturing defect so its an humble request i need a replacement of this shoes at the earliest.

I was very disappointed with this last pair.

For your reference i am attaching photos to get a clear idea.

I bought a pair of shoes 10 days back and used two days but discomfort to me. Right shoe wasn't as comfortable as the left one. Really upset.

Given 25 mails there is no response from the team or company. No one is responding to mail, toll free number and phone

Phone :[protected]
Maili id : customercare. [protected]@skechers.com

The given customer care toll free is not working.

Company landline number is not lifting and sometimes lifts no answer.

Please respond some one on this issue

Skechers is not having social responsibility.

Kiran

I bought men's shoes skechers goga run 400 serial no. 54350 size uk 7 on the saturday, 28 oct 2017 from plaza boot house, nr. Super market, tunki gali, anand, gujarat

After using two days i found that my left foot heel is getting slide towards outer side of my body and i was losing balance during walk. Then i asked my two friends to wear my shoes (Who are having the same shoe size) whether they were also got the same experience. Then i became confirmed that it is not my fault rather the defect in the shoes - especially in the left pair of the shoes in area of the heel.

I request to the company that for their long lusting good will, if they replace the shoes or send back the money, i shall be grateful.

I do not like to damage my feet any further as i am 74 years old now.

From:
Mr. Saurabh agrawal
Nagpur
To:
Sales incharge
Sketchers
Subject: replacement of torn shoes in warranty period
Dear sir/ madam,
This is in reference to a pair of shoes i purchased from skechers' showroom at c-21 mall in indore on 5 th february 2017.
I am a regular endurance runner and had purchased the uk size - 9, blue coloured, "go air" skechers shoes from the above-mentioned showroom at an approximate price of 8000 rupees. The shoes were on a warranty period of 1 year. After using the shoes for a period of just 6 months, i noticed a tear in the shoe structure today, while going for my routine run. So i reported this to the skechers's showroom at nagpur but they were unable to acknowledge my grievance and instead asked me to mail my request to you.
Since the shoes are in warranty period, i request you to kindly look into the matter and help with the replacement as soon as possible.
I am hereby attaching the photographs of my shoes, for your knowledge, in case need arises.
I hope you will take the necessary action as these are my routine running shoes.
Waiting for your early reply,
Yours sincerely,
Mr. Saurabh agrawal
Mobile no:[protected]
Nagpur

I bought skechers fashion fit statement shoes from ajio.com which is a trusted website about 15-20 days ago. But after wearing them, i experience severe unbearable pain in my feet on the inner side whenever i jump or run with those shoes on. Skechers are meant to provide full cushioning and comfort but these shoes are troubling me more.
I request you to either take them back and refund my money or exchange them with some other model which suits me.