[Resolved]  Skoda India — AC vent

Address:Madurai, Tamil Nadu, 625018
Website:Skoda

Hello skoda... I m bringing this to notice so that concern step will be taken by skoda and in future it don't repeat to any customer's
My vehicle new octavia tn59bl2388 was give to madurai gurudev motors for regular maintance service and made few complaint issues they assured to change and fix with new spare parts. Still i have warranty of my vehicle and i have additional warranty also but when i ask for warranty, gurudev don't take any responsibility and answer me properly. I have attached the photo of the damaged parts for reference below... The a/c vents has been broken and the silver linings are coming out, when i asked for responsible answer they are so careless to answer me.in volkswagen madurai my friend vehicle jetta also had the same issue and they made claim under warranty and replaced with new spares. Worst part is when i asked gurudev motors to fix it they just used fevi quick to fix it and now i m not able to move my air vents directions, i never expected such a branded company use five rupees fevi quick to fix this and make me feel so bad about the quality and service they provide to customer. I hope skoda will take necessary step with gurudev madurai to sort out with my issues which i m facing.
+3 photos
Was this information helpful?
No (1)
Yes (0)
Jul 1, 2017
Complaint marked as Resolved 
Skoda India customer support has been notified about the posted complaint.
Verified Support
May 30, 2017
Skoda India Customer Care's response
Dear Customer,

Kindly share your name and contact details. Accordingly we will have our service representatives connect with you.

Regards,
Skoda India
Complaint comments 

Comments

Just thought of owning a skoda rapid 1.5 TDI Ambition 2018 Model. But after seeing such pathetic after sales service I have changed my mind.

Also there should be an written confirmation from customer to his/her satisfaction level to close this complaint, but skoda India had just given a basic reply to

customer complaint and closed the complaint in this consumer portal.

No peace of mind I guess after purchasing Skoda!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Skoda India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    1236
    Pending
    0
    Resolved
    732
    Skoda India Phone
    1800 209 4646
    1800 102 6464
    Skoda India Address
    A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra, Aurangabad, Maharashtra, India - 431 201
    View all Skoda India contact information