[Resolved]  Skoda India — skoda octavia 2017 style plus at

Address:

Chandigarh, Punjab, 160020

I bought the new skoda octavia 2017 style plus at, in july from krishna auto, chandigarh. I also paid for a navigation card at the time of delivery.

Now the navigation works perfectly fine graphically but the navigation announcements don't work at all. Upon pointing this out to the technical staff at krishna auto, i was told that the navigation announcements are not an available feature. To this i went ahead and showed them the owner's manual of the car, which clearly states that the navigation works both graphically as well as with navigation announcements.

I also pointed out to the technical staff, that the settings menu in the navigation has an independent option to control the volume of the navigation announcements. The settings menu also has an option where a user can control how much the media volume will be lowered when a navigation announcement is in process.

When i asked the technical staff why would skoda owner's manual say the navigation announcement feature is available and also give such detailed navigation announcement volume and other controls, if the feature was not an available, their simplistic answer was "we're sure the feature is not available and if it is we don't know how to activate it's

Post two separate visits to the dealer and futile interaction with it's technical staff, i was handed over the mail id of the skoda sales service rsm, mr jatinder walia. Mr walia even though initially responded very promptly and also ensured i get a call back from the dealer, giving me a lame response"sir the issue has been escalated to skoda czech republic and we'll pass on their response to you by eod" that was 9th of august. Guess the czech republic's end of day is still some time away. Post this bizarre response from the dealer, i've sent reminders to both mr walia and the dealer on regular basis, but as is the norm in india, neither has bothered to respond, hoping that my issue with their gross deficiency in service will just die out.

I hope this forum can assist me in getting my rightful service and skoda will be forced to resolve my issue.