Skoda India — Warranty is not supported

Address:

Chennai, Tamil Nadu, 600029

I own Skoda_Rapid 1.6 TDI which was purchased in Nov-2014. I noticed emission and coil orange light blinking. Immediately I called the Skoda service center in Chennai (Gurudev-Motors) they told to bring the car immediately to service station. I gave the vehicle to Gurudev Motors on 16th July 2016.

On 16th July 2016 Skoda service center advisor (Gurudev-Motors) said there is fuel adulteration issue in my vehicle and the same has been informed to Skoda technical team.

On 19th July 2016 Skoda service center (Gurudev-Motors) issued a big replacement part list for Rs.2.84. Which covers the whole fuel system parts.

On 21st July 2016 Skoda service center (Gurudev-Motors) told, we have received reply from SKODA Technical team to clean the entire fuel system in your vehicle and to proceed further work in your vehicle.

On 25th July 2016 I received a mail from Skoda service center (Gurudev-Motors) that, we have received an approval from SKODA for replacing the Fuel delivery Unit, High Pressure Pump, Injector & Fuel Rail parts under goodwill warranty for your vehicle.

For that
Total estimated cost - Rs.302774.15
Goodwill Warranty Approval - Rs.205734.00
Balance- Rs.97040.15

It is a pure manufacturing defect and it is more about design, reliability and durability of SKODA car.
If SKODA is supporting for all major parts, why not SKODA is not supporting for minor parts and service cost and asking customer to bare Balance- Rs.97040.15

Having said this, I sincerely hope that your technical team will diagnose the issue in detail and close the issue soon.
From the financial perspective, we believe that Skoda India will bear the cost under WARRANTY.

Thanks,
Nirmal Pushparaj
[protected]
nirmal.[protected]@gmail.com