Sleepwell — Highly disappointed PENDING Complaint ID: 2464002, registered on SEPT.26, 2019.

Kanwalpreet Singh

from Chandigarh, Chandigarh

Address:

153 C, Rajguru Nagar Ludhiana Punjab

Highly disappointed as I registered Complaint for poor quality Sleepwell MATRESS, Complaint ID: 2464002, registered on SEPT.26, 2019. My mattress is SAGGING from all sides with many LUMPS, leading to body, back & neck pain with sleepless nights (Completely OPPOSITE to their brand name SLEEPWELL).

To my COMPLAINT Sleepwell executive use to call but never visited and finally visited to inspect mattress after 10 months, that is in mid JUNE 2020 and he agreed that MATRESS is defective and has Quality issues of SAGGING & LUMPS and demanded bill, to which I told him that give sometime & I'll ask my dealer or find it since he came up SUDDENLY after 10 months of registering complaint, to which he agreed to give sometime for finding bill and CONFIRMED to me that my PERIOD from DATE OF REGISTERING COMPLAINT would be accounted while claim settlement (That is, from SEPTEMBER 2019).

And now when I gave him bill today he said SIR YOUR COMPLAINT IS CLOSED, SO REGISTER NEW COMPLAINT. Is this is a JOKE of some kind, now again I've to go through all the harassment which directly implies that SLEEPWELL doesn't want to settle any claims.

I'm repenting my decision to buy SLEEPWELL as not only it's mattress Quality is poor but also it's CUSTOMER CARE SERVICE. Whereas I've KURLON MATTRESS too whose not just product quality but Customer care is excellent in terms of claim settlement as I faced issue with my 2md KURLON MATTRESS but they immediately replaced it with very fast Customer care and their inspection executive visited my home within 2-4 days of registering complaint.

So please now settle my COMPLAINT instantly, considering my already registered complaint which was registered on SEPTEMBER 2019, rest I've already forwarded bill to your executive. BILL DATE is OCTOBER 19, 2017 with bill amount of approx. INR 30, 000, MATTRESS is ESTEEM SUPPORTEC 78x72x6.

Hope you will now immediately resolve my COMPLAINT and replace my mattress, standing to your vision of BEST CUSTOMER CARE SERVICE, consider the period from date of registration of first complaint (BESIDES IF YOUR EXECUTIVE CAN TAKE 10 MONTHS TO JUST VISIT MY HOME & INSPECT MATTRESS, THAN MY 20 DAYS TO FIND BILL SHOULD BE CONSIDERED TOO ESPECIALLY DUE TO COVID IT TOOK LITTLE TIME TO GET BILL COPY FROM DEALER).

Hoping to get worth of High amounts spent on branded MATRESS, expecting both Premium Quality product with Excellent service, ELSE My appeal to all is never ever buy SLEEPWELL, KURLON is much better (Hope you will immediately support enabling me to change my review about SLEEPWELL).

Looking forward towards hearing from you soon.

Regards,
Kanwalpreet S.
[protected]

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Sleepwell customer support has been notified about the posted complaint.

Jul 21, 2020

Updated by Kanwalpreet Singh Plz find enclosed forwarded email from your company email( you said Executive will visit soon, but he visited last month, after approx. 10 months), attached below for your reference:

[protected] Forwarded message[protected]
From: Customer Care <[protected]@sheelafoam.com>
Date: Fri, 15 Nov, 2019, 09:37
Subject: Re: Highly disappointed. Fwd: Sleepwell Complaint Status Update [ID: 2464002]
To: Er.Kanwalpreet Singh <[protected]@gmail.com>

Dear Sir,

Greetings of the day.

In reference to your mail, we would like to inform you that our area service manager Mr Rajat Kumar ([protected]) will attend your complaint (129933) today after taking an appointment.

Assuring you of our best services.

Sincere Regards,

Customer Care,
Sheela Foam Ltd.
Toll Free:[protected]
www.sleepwellproducts.com

On Fri, Nov 15, 2019 at 12:52 AM Er.Kanwalpreet Singh <[protected]@gmail.com> wrote:
Dear Sir

I'm writing to you to recomplaint about SLEEPWELL ESTEEM FIRMTEC MATTRESS that i purchased last year and for which i already Complained to you since last 2 months but to no avail.

Just last year I purchased SLEEPWELL ESTEEM FIRMTEC MATTRESS Size: 78x72x6 (PFE the Mattress Sticker with SERIAL NO., Attached herewith for your reference), but since 6 months I'm facing problems of Sag or Dip, that is Memory Foam Mattress is sagging with Lumps and other issues which is extremely uncomfortable for which i Complained on this portal on September 2019, to which i received call from SLEEPWELL CUSTOMER CARE DEPT. which further assured of instant visit by their executive to inspect the Mattress and to replace it or resolve my Complaint but till today neither anybody from SLEEPWELL approached me nor did anybody visited my home.

I'm very much disappointed at SLEEPWELL Mattress poor quality in addition to POOR CUSTOMER CARE and am repenting my decision to shift to SLEEPWELL from KURLON whereas KURLON MATTRESS is not only comfortable mattress but they have excellent customer care services.

Now I'm writing and complaining again hoping that my issue resolved would be resolved on urgent basis as now Mattress is giving back pain.

Besides what's the worth of spending so much money buying expensive mattresses from renowned company like yours when it can't meet our expectations neither Quality nor service wise.

Your swift positive response with urgent attention would be appreciated.

Regards,
Er. Kanwalpreet Singh
[protected]
[protected]@gmail.com

[protected] Forwarded message[protected]
From: https://www.consumercomplaints.in <[protected]@;
Date: Thu, 26 Sep, 2019, 00:15
Subject: Sleepwell Complaint Status Update [ID: 2464002]
To: <[protected]@gmail.com>

Greetings,

Your complaint has been forwarded to Sheela Foam Private Limited customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on https://www.consumercomplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
https://www.consumercomplaints.in Team
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