Sleepwell — I want cancel my order Id sw_57365

Address:

Sector 135, Noida, Uttar Pradesh - 201301 (India

I want cancaled my order I'd sw_57365 refund my moeny
Hello,
I am very much upset with your sleepwell online site because I order a matter's onto 03.07.2023.
But I don't want because the reason my grandfather expired 04.07.2023 am going to my village gujrat all family I just want to cancel my order regarding the product, I cancelled it onto next day date, even confirmation was via call with sleep well company's person, he said not cancelled refund talk to rudely I want my full refund as in the form of money . Please cancel the order options show me but click is not working customer care executive said am not cancelled your order please find the screenshot
I am waiting for your reply.
Thank you