Sleepwell Complaints & Reviews

I am Vasant Ponkshe, [protected].

I have purchased Sleepwell King Size Orto Pro Spring mattress with size 72X78.X8 through Amazon 0n 26th January, 2025. The product was delivered to me on 29th January 2025.

Order Number # #[protected]

Product code DK3ZYNPH

From day one we found that the item is too hard, still we continued to use it. I am 73 years old and my wide 69 years. We both have developed very similar knee pain issue, requiring severe treatment including Altra Sound Physio sittings with X ray etc.

I find that the QR code is not regular and is not getting scanned creating doubts about the genuineness of the product.

Even after using mattress toppers, the position remains unchanged.

Kindly consider my case for either of the following,

Replacement
Return
Under 100 days free trial
Buy back

I would request you to depute your service engineer to check the product, which seems to be faulty.

I want to request the refund. it is 10 days delay already .
mobile no. [protected]
dibyanshu kumar
ortho mattress
ordered on 26/09/2024

Default Product and company is asking for upgrading the product include 2300INR cost additional rather than replacement or refund.3

Invoice number-S1DLH123/Tl/281
Date of Purchase: 29 Apr 24
GST of the dealer: 09AFBPK1470Q1Z3
Ph Number: [protected]/[protected]

Purchased Sleepwell Esteem model mattress in July 2024. My brother is using the same model, and he purchased it 3-4 years ago. Looking at the comfort and quality, I decided to purchase the same model. However, after using it for a week's time, my back and shoulder started paining. Similar is the case with my wife and other family members. I am not sure what defect it has, but it has brought me to the medical issues and it's almost impossible to use them any more. I raised a complaint on[protected] #324118 but the inspection team is saying that there is no defect in the mattress. I asked them to take it back and use it for 2 days, they will get to know the problem, but they are not helping. I checked on the website and everywhere it is mentioned - "As per the company policy, Sleepwell will refund your purchase price, including any collected sales tax, if you are dissatisfied with your purchase after using the product for no fewer than 30 nights, but not later than 100 days after your purchase."

I am still under this period and requesting for an exchange as this present mattress is leading me to a medical condition.

Kindly help.

The order number is sw_109800. It’s an order of mattress and pillow. The return request is well within the return window provided on their website.

The return request was submitted on 20.03.24. Today is 22.04.24 Till now no response has been received Inspite of following up multiple times.

The website proudly mentions hassle free returns and warranties but the customer care services has been pretty useless. It’s been more than a month and sleepwell has just been sleeping on the issue.

When will I get my refund?????

I ordered 2 Durafirm 3.0 Mattress from Sleepwell for 27110 /- on March 3rd 2024 vide order id-sw_107452.
There was zero communication from Sleepwell once they took my money – i did not get a receipt or invoice of the transaction at all. They told me they would mail me [this they told me 7 times on 7 different occasions] but I have not received it.
Then they marked my mattress as delivered on their website – when I enquired about it they are saying they are seeing it in the system so it is delivered. There is no proof of delivery happening at all.

Till date I have not received an invoice for the mattress, and I have not even received any mattress, which means there is a faud happening. Your Customer Care representative names “Prakash Kumar” assured that this will be taken care of – nothing has changed in the past 4 days.

I am tired and frustrated by the unprofessional response and I want my money back.

We bought 2 sets of mattresses from Sleepwell store in Laxmi Nagar, Delhi in January 2024. The mattress size was bigger for our bed than expected and the mattresses were too soft to our comfort. We wanted to return them the same day, but the store owner refused to take them back stating the company will not allow return of the mattresses. The cover and the mattresses were intact. Using those mattresses despite complaining and requesting multiple times has caused physical pain like hip joint pain to some of my family members. Kindly help us sort this issue and return the mattresses at the earliest.

Hi, myself Deepak, I have logged my complaint for replacement of my Matress. Complaint no is. 288991 on Dt. 1st Dec23. They told my Matress will come within 7 working days but still after 40 days gone I didn't get my new matress. No one is giving response to me. Eventhough multiple times I called on CC helpline number they didn't picked my call..Can u tell when I can get my Matress.
Regards
Deepak [protected]

I placed an oder on Sleepwell’s website on 11th December. Order no. sw_92708. I got an email that the order will be delivered in 5 to 8 days. It has been 1 week and still the order has not been dispatched. I tried calling their helpline no. it was of no use, it asks me to wait and then gets disconnected after sometime. I emailed them on their helpline mail ID too but no response. I dont know when will my order get delivered. Please help.

Sleepwell Dual Medium Soft & Hard 6 inch Queen High Density (HD) Foam Mattress (L x W: 78 inch x 60 inch)
I purchased this mattress online from the mentioned company on 02/10/2022
Warranty Summary
There is a 7 year manufacturer warranty on the product, but the foam inside the mattress has separated from its place.

Contact Number - [protected]

Order ref sw_87517
Hi.
I am seriously disappointed and regretting why I ordered this from you guys. You people are not concerned of the delivery and i am still waiting for my order to be delivered.

Please advise how to cancel the order as I can’t reach out to anyone for updates. This morning i called and was transferred to online order team but they said its holiday today so someone will call tomorrow.

Please cancel my order if this is not delivered today.
Initiate refund asap.

My order Id is 80717 and received a ortho pro foam mattress today in the evening around 5.35 pm

After unboxing the mattress we found that there is a small hole in the metres cover.

My request is to please open the complaint against this order Id or send me a fresh mattress cover

If it's not possible then please take the mattress back and refund the amount to source.

I have attached the pic of the hole and waiting for your reply on this complaint

I have already informed this issue to call centre

Second email
Hi team

I have been following up on this complaint since last few weeks the response that i am getting is as below

1) please raise complaint and we will look in to it
2)we will take action as soon as possible
3) after 10 working days - our system is not working so won't be able to check your complaint
4) we will call back to you once our system is up
5) your complaint does not exist
Then call disconnect

If you want to give this kind of service

Then please refund my money and take your mattress back

Or I will raise complaint on higher level or go to consumer court as my Elderly dad is getting stressed with this kind of response from your team

I placed an order to sleepwell on their website. There is still no response and no updation on their website regarding my order. I have contacted them via email, toll free and helpline numbers but their still isn’t any response.

I have purchased SpineTech mattress from Sleepwell registered dealer on Feb 9, 2023 which was delivered after few week and later now 10 days back matter have become like balloon from one side and now they call centre not picking call and have tired all possible please to contact but no response
Contact me at [protected], I'm CA Shubham

Details Complaint No 286973 has been allocated to Ravsaheb yeshwant chavan. For Digital inspection, details will be informed to you within 24 hrs.
No solution and no response

I have received faulty product against my complaint no 285396.

They deliver mattres which is sagging from first day and not able to sleep on this.

I have lodged a complaint regarding this with complaint no 287084.

but after 5 days of complaint logged no one visit to solve this. Still waiting for resolution my issue.

I want my refund .

Yesterday a Mattress is delivered which is uneven against complaint No 280986,
SPINETECH mattress .

Left side edge vertical face has become loose ... foam has broken inside
Top side edje vertical face foam is bulging out
Length of mattress has increased due to compression ... it is no longer fitting in the bed lipping boundary

We had purchased 2 pieces of Aadhar super sleepwell mattress from Jagdam Furniture from Shop no 19, Furniture Market Sector 53-54 Chandigarh dated[protected].
One is fine but second mattress there is swelling/bulge out in the mattress in 2 months only.
Kindly resolve the issue as soon as possible.

I am writing to bring to your attention a concern regarding the Sleepwell mattress I purchased on February 10, 2023. I have been a satisfied Sleepwell customer for many years, and this recent experience has left me quite disappointed.
Upon unpacking and using the mattress, I noticed a significant issue - there is a noticeable and uncomfortable bubble on the surface of the mattress. This defect has made it impossible for me to enjoy a comfortable and restful night's sleep.
I have photographs of the mattress clearly showing the bubble in question for your reference.

I believe that Sleepwell is known for its high-quality products and excellent customer service, and I am hopeful that you will assist me in resolving this matter promptly. As a loyal customer, I value the brand's reputation and trust in its products.
I kindly request that you arrange for an inspection of the mattress and, if necessary, a replacement of this issue. Please let me know the steps I need to follow or any additional information you require from my end to expedite this process.
I understand that unforeseen issues can occur, and I appreciate your prompt attention to this matter. My aim is to continue enjoying the comfort and quality that Sleepwell mattresses are known for.
Thank you for your assistance, and I look forward to your prompt response to address this concern.
Sincerely,
Vikas Goyal
[protected]

I bought a sleep well mattress last month in July 2023. When I flipped it over this month, I found a small round hole in one of corners which looks like a CIGARETTE BUTT HOLE, no body in my family is a smoker.
SLEEPWELL has totally pinned the blame on me and my family, which is unacceptable.