[Resolved]  Sleepwell — Order placed but not being dispatched.

I placed a online order(SW_16722) with sleepwell (mysleepwell.com) on 9th Dec and while checkout the promised date of delivery was 14th Dec.

The dispatch was scheduled from Managalore Distributor, I got a call from them, they told that they wont dispatch the item as it doesn't fall under their area and they informed that they will send a mail to the Head Office to change the same.

There has been no update after that, I called Mangalore distributor he denied to deliver the item, send a mail to Sleepwell and they reponded once saying they will get back to me shortly and never called back or mailed. called their customer care, either they answer and say they will arrange a call back, which I never got or just keep me on hold and disconnect after sometime.

Im tired of trying to reach out to them, I would like to get a refund or get the item delivered as per promised while placing the order.

Their customer care has been of no such help even till date, and they dont respond to mail, im not sure how to contact them to get my order delivered to my place.
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Mar 27, 2023
Complaint marked as Resolved 
The sleepwell team just called after the complaint was raised, and cancelled my order took around 14 days to refund my amount. never got the product went in for a different brand.
Sleepwell customer support has been notified about the posted complaint.
Mar 27, 2023
Updated by santoshlopez
They were not able to deliver the item and cancelled the order got refund after 14 days.
Complaint comments 

Comments

I have placed an order SW_18823 on 19th Feb & paid online .Now till 8th March I haven’t received the order neither do I received a revert of mail saying they will get back shortly or customer care people never call back .
Please look into the matter & deliver the product at the earliest.

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