I placed a online order(SW_16722) with sleepwell (mysleepwell.com) on 9th Dec and while checkout the promised date of delivery was 14th Dec.
The dispatch was scheduled from Managalore Distributor, I got a call from them, they told that they wont dispatch the item as it doesn't fall under their area and they informed that they will send a mail to the Head Office to change the same.
There has been no update after that, I called Mangalore distributor he denied to deliver the item, send a mail to Sleepwell and they reponded once saying they will get back to me shortly and never called back or mailed. called their customer care, either they answer and say they will arrange a call back, which I never got or just keep me on hold and disconnect after sometime.
Im tired of trying to reach out to them, I would like to get a refund or get the item delivered as per promised while placing the order.
Their customer care has been of no such help even till date, and they dont respond to mail, im not sure how to contact them to get my order delivered to my place. Was this information helpful? |
Please look into the matter & deliver the product at the earliest.