Smart Wrist Watch Unitech Arcadia — not starting watch

Address:

876 GF SHAKTI KHAND-IV, INDIRAPURAM, Ghaziabad, Uttar Pradesh, 201014

I have buy online w2 smart watch which come through smart wrist watch unitech arcadia office no 814-b sector 49 gurgaon, my invoice no. Sw32646 date apr 30, 2019, order id no. Sw32646, price 2099/- the product is not getting start after receiving it, and i charge it as per manual says about 2 hrs. I want to replace it or want money back, this is very serious issue please resolve it.