[Resolved] Smartbuy — booking failed and money not refunded

Paparao Bhukya

from Buxar, Bihar

Address:

Mumbai City, Maharashtra, 400051

I paparao bhukya booked one ticket from mumbai to hyderabad on march 15th 2019. And my ticket booking details are :

Booking date : 21st january 2019 for air india ai - 619 using payzapp mobile app from 19:30:00 (Bom) to 20:45:00 (Hyd).

Order id :[protected].
And the toatl amount got deducted was rs. 1640/-.

I recieved a mail from smartbuy states that "your flight booking has failed.in case of your amount being debited, refund shall be initiated from smartbuy to your source card within 5 working days." till date i haven't recieve my money. Please resolve this issue as soon as possible.

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Mar 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to write to [protected]@payzapp.in mentioning the PayZapp registered mobile number or call on[protected]Toll-Free) which will help to address your queries/complaints related to PayZapp. Please note that we are open 24/7, you may call our customer care @[protected] and follow the IVR prompt. Press 2 > 5 > 2 to reach our live executives.

-Manoj
HDFC Bank Customer Assistance