Smartbuy — Money didn't received for cancelled transaction

Address:	New Delhi, Delhi, 110035
Website:	offers.smartbuy.hdfcbank.com

I tried to book a ticket on 13th Sep from Delhi to Pune for Jyoti Arora with phone number [protected]. The transaction got failed and money got deducted from my account. I have already logged a complaint number hdfc[protected] but didn't received the money yet. I called on helpline the number which is always busy and after hold of 10-12 minutes sometime the call get disconnects automatically. customer care executive are also not helpful. I have already spent Rs 500 to call customer care only. on 6th Nov Customer care executive made a conference call with Goibibo where they confirmed that they received two transaction one for Pooja arora on 13th Sep at 03:58 and other for Jyoti Arora at 01:30 PM. Whereas the booking done for Jyoti Aora at 03:55 is not received by Goibibo. Received the confirmation from ibibo on mail as well. Attaching the same in this request. I am really fed up with this follow up. Can you please let me know why the refund is taking to long? The case is crystal clear. I didn't received the confirmation, GoIbibo didn't received the payment and smart buy can see three transactions done from my end. And whatever the reason is at least you should inform me with latest update. I have dropped couple of e-mails but that didn't helped as well. They keep on saying that you will get money soon. Attaching the whole mail communication.