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Smytten Complaints & Reviews

smytten.com
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Updated: Aug 16, 2026
Complaints 822
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Bad 😕 It seems that Smytten has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Smytten reviews & complaints page 21

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R
Rinsha
from Bengaluru, Karnataka
May 10, 2022
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Hi team. I ordered trials from smytten and got the package two days before. But didn't receive all the products. The trials were 6 + 1 free gift. But I received only three products where is are the other four. But when I track the order status it's says it's delivered. What is behavior 🤷‍♀

Please don't cheat the customer by taking their money and not sending the products.

Please refund back the money or else send those products.

If you guys can't do these things too. Then I will illegally work on it.

Order (TRIAL) :#4953386

So make sure you do something for it!
Smytten customer support has been notified about the posted complaint.
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    N
    Nawya
    May 10, 2022
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    I have ordered on 30th April and till now I haven't received my order.they are continuously extending the delivery date and not even responding to mails .kindly help me. My money is in vain
    Smytten customer support has been notified about the posted complaint.
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      H
      Harikapusarla
      May 10, 2022
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      Smytten
      I order products on 26/04/2022
      Order numbers :4886178... I still did not recive my order the tracking I'd shows it is near to my address .. now it shown it is returning what kind of issue it is, plz kindly return back my prepaid order
      Smytten customer support has been notified about the posted complaint.
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        H
        Harikapusarla
        May 10, 2022
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        Address: Pachipentaa vijanagaram, andhrapradesh,india

        I cant receive my order...in tracking I'd it is return back..why it is happen can u plz send those items back..
        Smytten customer support has been notified about the posted complaint.
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        I'd (4886) :I did not receive my order the tracking is shown it's return ..can u plz resolve it is prepaid order
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          A
          anupamai1
          from Hyderabad, Telangana
          May 10, 2022
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          I have placed a trial order with Smytten on April 27th (Order number 4900976) and paid a shipping fee of Rs.199.

          Delivery date was promised as 6th May. It has been 4 days past that and I haven't received any communication about my order yet. The status on the app also is updated only till 3rd May and I'm not able to track where it's stuck. The app does not even provide an option to cancel the order and get my shipping fee refund.

          Please look into this and let me know the status of my order. If you cannot ship it for whatever reason, cancel the order and provide a refund of my money.
          Smytten customer support has been notified about the posted complaint.
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            S
            Sudip Kumar Mandi
            May 10, 2022
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            Order Id: (trial) #4903489 have not received yet. Delivery date was 05/05/2022. Please deliver it or refund.
            Smytten customer support has been notified about the posted complaint.
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              N
              Nehalovesloey
              from Vellore, Tamil Nadu
              May 9, 2022
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              Website: Smytten app.

              I had ordered 6 products using the trial points in smytten app. I got it delivered tonight at 10, and when i opened the package, I noticed that the just herbs peach lip scrub was missing. They had sent an empty container (the box, basically, without the product inside). On the box it was marked as "peach" but inside there was nothing.
              I tried emailing them but did not receive a reply yet.
              Smytten customer support has been notified about the posted complaint.
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                N
                Nikhitha kanchi
                from Nellore, Andhra Pradesh
                May 9, 2022
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                On 26'04'2022 . I got a call from delivery service saying my parcel arrived as I m unable to receive it by hand I asked him to give to my college security and i told him the otp . Later I got to know that he delivered that to other college security . When I called and enquired about my order he told that it is his mistake and he is responding that to my adress .. today is 9'05'2022 still I didn't received my order and delivery man is not answering my call ... what should I do !
                Smytten customer support has been notified about the posted complaint.
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                  P
                  PCS Bina Darji
                  May 9, 2022
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                  I have placed my order on 26th April, 2022 vide order no. 4894479. its more than 15 days but not received my order. still it is showing pending.
                  Smytten customer support has been notified about the posted complaint.
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                    S
                    Swetha singam
                    May 9, 2022
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                    Didnt recieved my order yet
                    Smytten customer support has been notified about the posted complaint.
                    May 09, 2022
                    Updated by Swetha singam                     No i query.has not been resolved it just showing tht order has beenresolved but i didnt recievedmy order
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                      B
                      Best ever
                      May 8, 2022
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                      Address: gurugram

                      Please refer my order number 2268008 for your reference.

                      I have received used lipstick of loreal paris as it seems only few drops of water are there and lipstick is not at all real. Along with it I have ordered one more lipstick which is of colour bar where I have got an expired lipstick (expiry date Feb 2022) and it is of no use to me. I have already spent approx 1000 INR for this order but all went in vein.

                      In this same order company has promised to give free fragrance mist which is missing.

                      Till date i am just doing rigorous follow up with their team but no concrete solution yet received and no action taken by the team.

                      i have high hopes via. this platform. Please help!!
                      Smytten customer support has been notified about the posted complaint.
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                        C
                        Chelsi p. Bhanarkar
                        from Badlapur, Maharashtra
                        May 8, 2022
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                        Address: Haryana
                        Website: www.smytten.com

                        Hi. Myself Chelsi Bhanarkar. My Smytten Account is registered on [protected]. Email address linked to my Smytten account - [protected]@gmail.com

                        I've placed an order mistakenly on Smytten. The order is prepaid. I don't won't the order anymore. Hence I would like to cancel my order.
                        Order number is - #2276698.
                        Order amount - 5204/-
                        Payment Mode - Paytm Wallet.

                        I'm unable to cancel the order from my end.
                        Please cancel my order at the earliest and issue the refund as soon as possible.

                        Thank You.
                        Regards,
                        Chelsi Bhanarkar.
                        Smytten customer support has been notified about the posted complaint.
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                        Hi I'm himanshu sahu so, I want to cancel my latest order please cancel this order
                        Because I can't be able to do it
                        Order no.is - #2777659
                        Total amount- 284/-
                        Please cancel this order olny.

                        Thank you.
                        Reply
                        Hi I'm Depika lapang so, I want to cancel my latest order please cancel this order
                        Because I can't be able to do it
                        Order no.is - #2833377
                        Total amount- 353
                        Please cancel this order olny.

                        Thank you.
                        Reply
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                          T
                          Tayal sahab
                          from Faridkot, Punjab
                          May 8, 2022
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                          My order no is #4905240 i order my product and they showed i will get within 2-3 days it has been more than almost 2 week still not recieved either give product or double refund as you shaken your image of trust you build
                          Smytten customer support has been notified about the posted complaint.
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                            VidushiArya
                            from Saharanpur, Uttar Pradesh
                            May 7, 2022
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                            Website: Smytten

                            I ordered products from trial section worth rupees 347 on smytten app I paid through net banking but they showed me transaction failed and then after 15 minutes sum of 347 rupees was deducted from my bank and they show no order history on smytten app
                            Smytten customer support has been notified about the posted complaint.
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                              S
                              Shagufta Zabi
                              May 7, 2022
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                              Address: 1/1045 sector-J Jankipuram kursi road lucknow

                              I have ordered the products on 26, April 2022. It's been 12 days .Products not delivered yet. I have made online payment.
                              Smytten customer support has been notified about the posted complaint.
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                                S
                                Sheetal Kharoliwal
                                May 7, 2022
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                                Hey smytten team!
                                I am writing this regarding my symtten order. I ordered on 26th april 2022 but still the order is not delivered yet. Every day the order status show the current date and then change the date for the next day. Kindly look into the matter and let me know please.
                                Details:
                                Order Number- #4892420
                                Smytten customer support has been notified about the posted complaint.
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                                  Priya1106
                                  from Sagar, Madhya Pradesh
                                  May 6, 2022
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                                  I have placed order on 26 April 2022 with prepaid amount of rs 200..It was supposed to be delivered on 3 may 2022 but everyday they extend the delivery date..today as on 06 may 2022 successful deliver message arrived and on app also they have shown delivered but I haven't received any parcel till today..not even a single call from delivery person for delivery.. where is my order it's very disappointing..plz refund my money or give my order..you can't waste people hard earned money..my order no is 4886562
                                  Smytten customer support has been notified about the posted complaint.
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                                    M
                                    MayankManisha012
                                    from Pune, Maharashtra
                                    May 6, 2022
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                                    I ordered 7 cosmetic products on 27th APR, 2022 and was suppose to receive the delivery by 3rd May, 2022. Now daily they are increasing the delivery date but no change or update in the tracking details. My Order Id is 4903382. Either deliver our products or do a refund.

                                    Regards,
                                    Mayank
                                    Smytten customer support has been notified about the posted complaint.
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                                    There is no update from these Smytten guys and the delivery partner since my last complaint. It is very bad experience and I am never going to trust Smytten thereafter. Please send us the delivery as fast as possible. We are moving to another location in next 10 days.
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                                      K
                                      Kniwa Kiwi
                                      May 6, 2022
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                                      Address: M. chandulal estate, 1 st floor_x0002_Abbott healthcare ltd Opp.ashapura hotel NearEkta group of companies ASLALI , Ahmedabad, India - 382427

                                      I have ordered smytten trail products and paid the amount online on 3 May its 6 May today and they haven't gave any status update on is ny order shipped or else the tracking order link.There is no option for Help on the app to ask queries.It is such a shame I trusted the app .Can they kindly please send me my products.I have all the proofs regarding my order payment and other details for proof.
                                      Smytten customer support has been notified about the posted complaint.
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                                        H
                                        Hannah William
                                        from Jharsuguda, Odisha
                                        May 5, 2022
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                                        Money is deducted from my account but my order not placed
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