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Smytten Complaints & Reviews

smytten.com
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Updated: Jan 6, 2026
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Bad 😕 It seems that Smytten has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Smytten reviews & complaints page 40

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P
Padmalalitha
Dec 12, 2020
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In the order (ID 1852126) that was delivered on 11.12.2020, I received only the free item (winter hair care kit) and I have not received the Green Tea face care full set which is worth INR 1520.
But, your mail and the app says that the product is delivered.

Please check at your end and let me know when the Green Tea face care full set will be delivered.
And, please be known that such a kind of product delivery is highly dissatisfactory.

Expecting your response at the earliest.
Smytten customer support has been notified about the posted complaint.
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    M
    mehzabeen pathan
    from Powai, Maharashtra
    Dec 6, 2020
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    Address: 205, Yug complex, vasna road, Opp Shubham party plot
    Website: Symetten app

    I was suppose to get my delivery by 4th dec yet have not received. And I already paid for it. Kindly look forward for my product. 2 wow retinol serum. I trial body wash and bag
    Smytten customer support has been notified about the posted complaint.
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      P
      Punit puri
      from Mumbai, Maharashtra
      Dec 5, 2020
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      My order no is #1303373
      I have order the trial from your site but I didn’t received the pouch as in cart it was showing that i will receive it but didn’t get it
      And the lip balm cap was also open
      Smytten customer support has been notified about the posted complaint.
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        L
        Lija Prashant
        from Powai, Maharashtra
        Dec 4, 2020
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        Address: Prashant Niwas Vighnaharta CHS Road no27 cp talav wagle estate thane

        I have brought a product of 199Rs
        one eye liner and one pouch the eye liner is of light shade and dryes out quickly and the pouch i order was for black color I have got a green color pouch which is already an inappropriate service provided by your end and now u have refund 40rs instead of 199 rs
        I have already mailed so many times they just don't understand how much time I need to explain everything i have send product image then to they are not concern about the issue So I need my money back
        Smytten customer support has been notified about the posted complaint.
        Dec 04, 2020
        Updated by Lija Prashant         I need my full amount of the product
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          S
          Sudha Acharya
          from Hyderabad, Telangana
          Dec 4, 2020
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          Hi please stop using blue dart as it is the wrostest way to receive a courier there is no proper way to contact them my parcel was to be received on 26th i was not available that day they went back dint bother to try again the other day or contact also today after 8 days I receive the parcel and that too an open one how do I know if the products and not used the perfume looks used
          Smytten customer support has been notified about the posted complaint.
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            S
            Sadia Ilyas
            from Powai, Maharashtra
            Dec 4, 2020
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            My latest order on smytten shop has not delivered yet and in the app showing delivered order id
            #377734
            #377735
            #377736
            Smytten customer support has been notified about the posted complaint.
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              S
              Shivani Sarangi
              from Powai, Maharashtra
              Dec 4, 2020
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              I have ordered from your site. But still i have not got my product delivered. And i too have a great doubt on your products if they are original or not. Kindly help. You guys don't even have a customer care number. Disappointed.
              Smytten customer support has been notified about the posted complaint.
              Dec 04, 2020
              Updated by Shivani Sarangi               Products yet not delivered. Even i doubt it's a fake app and not delivering the genuine products.

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                S
                Siri nadella
                Dec 3, 2020
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                My placed order is still showing shipped and it daily changes the delivery date ..
                Smytten customer support has been notified about the posted complaint.
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                  P
                  Pooja Koli Parekh
                  Dec 3, 2020
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                  I have ordered some cosmetics and other things from your site...I got the notification of the order being delivered on 29 november...but still it is not delivered...I have got a call from your delivery agent mr. Rahul...I told him the navigation address...but now he is not responding my calls...
                  Smytten customer support has been notified about the posted complaint.
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                    D
                    dikshasharma096
                    Dec 3, 2020
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                    The company clamied to provide more than ₹2k products in the box, but given only 5 products which are present in the trial section with each 1 trial point. Even if i place a order with trial points, i would have got 6 products with free leather pouch. The company has done a big fraud with all the customers. So many o[censored]s has bought this box with so much of expectations. Really a pathetic experience.
                    Smytten customer support has been notified about the posted complaint.
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                    I have received two face cleansers of its skin brand from BEAUTY TALK INDIA website as Giveaway gift, but they sent me products with 1-2 months expiry only .I have complained them and also the brand .Firstly they didn't respond, then finally they respond and said they wont change it and they clear thier stock through giveaways, .how pathetic is that, They are ruining people's skin with expired products also on thier website . Specially Its Skin Brand ...They have send this to more people
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                      J
                      JåGü Patel
                      from Powai, Maharashtra
                      Dec 3, 2020
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                      I have received some products. There was a bill of rs 894 /- on the product's bill receipt and delivery boy had taken rs 994 /- for that. Why they had taken more amout for that?
                      And i didn't received one product
                      Smytten customer support has been notified about the posted complaint.
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                        P
                        Priya spp
                        from Powai, Maharashtra
                        Dec 3, 2020
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                        I didn't receive my parcel or even I didn't get any information about the shipment or tracking
                        Smytten customer support has been notified about the posted complaint.
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                          S
                          Sulagna Mallick
                          Dec 2, 2020
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                          Address: Konnagar, Kanaipur

                          The delivery boy is a cheater. My one hundred rupees went away without returning it to me. Now lying..His number is [protected]
                          Smytten customer support has been notified about the posted complaint.
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                            Khushalip
                            from Powai, Maharashtra
                            Dec 2, 2020
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                            Address: Navavadaj

                            I've ordered Smytten Mystery Box which was on Black Friday Offer. In product description it is mentioned that products will be full sized and worth Rs. 1200 . But I received all the sample products.

                            Also I got 2 perfumes from same brand but one is leaked and also the quantity become less because of leakage.
                            Smytten customer support has been notified about the posted complaint.
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                              S
                              Shubha G S
                              from Powai, Maharashtra
                              Nov 30, 2020
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                              It was assured that black Friday mystery box will have item worth 1200 but it was not even worth 800 . Worst ever experience... I am going to delete the app and ask my friends and relatives not to use it too... U guys go around cheating people!!
                              Smytten customer support has been notified about the posted complaint.
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                                S
                                Sejal Kumari
                                Nov 30, 2020
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                                The delivery date has passed and I haven't received any order yet or any update regarding the same.
                                Smytten customer support has been notified about the posted complaint.
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                                  A
                                  AARYAN K V
                                  from Bengaluru, Karnataka
                                  Nov 30, 2020
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                                  I had ordered black friday mystery box
                                  And I didn't receive products worth 1200
                                  Smytten customer support has been notified about the posted complaint.
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                                    R
                                    Rinkel Savla
                                    from Powai, Maharashtra
                                    Nov 30, 2020
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                                    Hello Sir/Madam,

                                    I am not happy with my order.
                                    I had ordered from Smytten and availed 6 free trial points but out of which only 2 products are sent correctly which is Mama Earth Ubtan Face Wash and zplum renewed clarity night gel, and rest all is not what i had ordered, really not happy with the service.
                                    Theses are the things which i did not order.

                                    1 Sage Strawberry lip balm
                                    2 Aaŕanyaa night cream okra.
                                    3 Sage therapy lavender day serum

                                    My Actual order is

                                    1 Mama earth ubtan face wash
                                    2 Plum renewed night gel
                                    3 Mama earth Onion shampoo
                                    4 Activated charcoal & teatree 3 in 1 mud mask
                                    4 Vedic shampoo with keratin and hibiscus

                                    Please arrange the return for this & i would need the product that i had ordered and paid for.

                                    Kindly consider this as urgent and do the needfulml.

                                    I also tried calling your contact centre but got message and not in network.

                                    Regards,
                                    Rinkel
                                    Smytten customer support has been notified about the posted complaint.
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                                      J
                                      Jyoti Kalambe
                                      Nov 28, 2020
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                                      PRODUCt NOT RECEIVED
                                      I had ordered 7 products nothing came as per my order
                                      Very much disappointed
                                      Smytten customer support has been notified about the posted complaint.
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                                        P
                                        Poornima98
                                        Nov 28, 2020
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                                        Address: 10-5/A,4th main road,MGR nagar, velachery, Chennai-600042

                                        I have ordered aloe vera gel, hair spa kit and plum hair mask but i didn't receive plum hair mask, I received only other two products
                                        Smytten customer support has been notified about the posted complaint.
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